Donna Dale
Narangba,QLD
Summary
Team leader with extensive experience in building regulation compliance and risk management at Professional Certification Group. Demonstrated success in enhancing service delivery through effective project management and customer service initiatives. Expertise in mentoring teams and fostering collaboration, ensuring adherence to industry standards and timely project completions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Leader – Swimming Pools
Professional Certification Group
07.2021 - Current
- Lead and mentor a team of Technical Officers and Client Liaison Officers in the assessment of development applications, ensuring compliance with relevant Legislation, Building & Development Codes.
- Manage the preparation and review of building regulatory applications, performing inspections to ensure legislative compliance.
- Collaborate with internal stakeholders to plan and execute routine inspections of Building Approvals issued, creating maintenance plans to ensure long-term asset integrity.
- Oversee the accurate and timely recording of regulatory documents and customer service inquiries, ensuring compliance with relevant records management policies.
- Develop and implement risk management strategies to mitigate potential issues, ensuring safety and compliance with industry standards.
- Provide guidance and training to junior team members, ensuring continuous improvement in service delivery and team performance.
- Serve as a key point of contact for escalated customer inquiries, resolving issues efficiently and professionally.
Technical Officer
Professional Certification Group
05.2018 - 06.2021
- Managed the assessment and determination of building applications and compliance with building regulations for a diverse range of residential and commercial properties.
- Conducted site inspections to assess building code compliance and provided detailed reports on findings, ensuring adherence to local government regulations.
- Assisted in the development of building certification processes, promoting efficient workflow and enhancing service delivery.
- Liaised with external stakeholders, including property owners, developers, and contractors, to clarify regulatory requirements and ensure timely project completion.
- Contributed to the development of training materials and workshops for junior building surveyors to improve knowledge and skills across the team.
- Responded to customer inquiries related to building regulations and compliance, offering clear and accurate information.
Approvals Coordinator
Brighton Homes
North lakes, QLD
06.2016 - 05.2018
- Preparing & submitting Building Approval applications and Development Applications to the Certifier
- Preparing & submitting Developer Covenant Approval Applications
- Ordering Preliminary Reports for tenders, i.e. Soil, Surveys and Pre-Lodgement Advice Requests
- Developing procedures
- Liaising with internal & external stakeholders
- Managing records for the site inspections, coordinating council applications and council submissions
- Liaising with the Certifier, Engineers, Surveyors and Estimators
- Handling all inspection documentation to enable the request for final certification from the Certifier.
Education
Associate Degree of Building Surveying - Building Legislation, Project Management, Construction Law, Environmental Sustainability
Central Queensland University
Brisbane08-2024
Skills
- Building regulation and compliance
- Team leadership
- Customer service
- Project management
- Risk assessment
- Records management
- Technical proficiency
Certification
- Queensland Building Certifier (or eligibility to obtain certification)
- Risk Management and Compliance Certification
- [Any Other Relevant Certification]
Accomplishments
- Successfully led a team in the completion of over [X] building certification projects within budget and on schedule, resulting in increased customer satisfaction and improved regulatory compliance.
- Spearheaded the development of a streamlined inspection process that reduced inspection time by [X]% and improved accuracy in compliance reporting.
- Played a key role in the implementation of a risk management system that identified and mitigated safety issues on building sites, reducing workplace accidents by [X]%.
Additional Information
Full Queensland Driver’s License, Available for relocation if necessary
Professional Development
- Regular participation in industry seminars, workshops, and training on building regulations, legislative updates, and team management practices.
- Attended Queensland Building and Construction Industry seminars for continuous professional development.
Timeline
Team Leader – Swimming Pools
Professional Certification Group
07.2021 - Current
Technical Officer
Professional Certification Group
05.2018 - 06.2021
Approvals Coordinator
Brighton Homes
06.2016 - 05.2018
Associate Degree of Building Surveying - Building Legislation, Project Management, Construction Law, Environmental Sustainability
Central Queensland University
Similar Profiles
Nancy KanyangaNancy Kanyanga
PECB Certified Trainer at Professional Evaluation and Certification BoardPECB Certified Trainer at Professional Evaluation and Certification Board
Alex QuaoAlex Quao
DATA SCIENCE INSTRUCTOR at University of Ghana - Computer Science Professional Certification ProgramDATA SCIENCE INSTRUCTOR at University of Ghana - Computer Science Professional Certification Program
Ndongo MindjemeNdongo Mindjeme
Cybersecurity Student at Google Cybersecurity Professional CertificationCybersecurity Student at Google Cybersecurity Professional Certification
Suzanne (Suzie) HollandSuzanne (Suzie) Holland
Accredited Delegate at Client Benefits Division, DRCA Permanent Impairment, Department of Veterans' AffairsAccredited Delegate at Client Benefits Division, DRCA Permanent Impairment, Department of Veterans' Affairs
Sarah Van Der MeerSarah Van Der Meer
Online Personal Shopper at WoolworthsOnline Personal Shopper at Woolworths