Donna Donnelly
Somerville,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Venue Manager
Rare Hare @ Jackalope Hotels
10.2022 - Current
- Day to day operations of the restaurant, wine and retail store.
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Working hand in hand with the Head Chef, maintaining food quality and service standards.
- Work with Head Chef to ensure menu notes and dietary matrix's are correct.
- Beverage lists and wine development.
- Stock and COGS control, par levels and ordering.
- Develop SOS and floor plans.
- Rosters and wage control.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Team culture and moral.
- Work with events sales team to ensure that event orders match with operation execution.
Senior Assistant Venue Manager
Pegasus Leisure Group
01.2012 - 10.2022
- Manager in all aspects of budget compliance to achieve monthly/yearly targets EBITDAH
- Administration, stock control & stock ordering
- Staff recruitment
- Induction of all staff & training
- Staff rostering & wage control
- MICROS POS system
- Allergen menu matrix & training
- Compliance and licencing
- Event / Wedding operations
Medallion & Diamond Club Manager
Etihad Stadium
01.2009 - 01.2012
Venue Manager
Brighton Sea Baths
01.2005 - 01.2009
Assistant Venue Manager
ALH Group
01.1998 - 01.2005
Duty Manager
Frankston Saloon Bar
01.1996 - 01.1998
Duty Manager
Grand Hotel Frankston
01.1995 - 01.1998
Skills
Relationship Building
Personnel Management
Guest Relations
Vendor Relations
Task Prioritization
Staff Management
Staff Supervision
Progress Monitoring
Menu Planning
Recruitment
Purchasing and planning
Budget Control
Hiring and Onboarding
Accreditations
- WSET Level 2
- Responsible Service Alcohol
- Advanced RSA
- Responsible Service Gaming
- Licensee First Step
- TAB basics & TAB cash control
- All about Allergens 2 online training for food service
- Your play
- AML / CTF Certificate
- Armed Offenders Awareness
- System One & TITO
- H & L program knowledge
- Food Handlers & Food Safety Supervisor
- First Aid Certificate & First Aid CPR
Personal Information
- Date of Birth: 02/27/70
- Nationality: Australian
References
- Geraldine McFaul, General Manager / Wine Maker, LL Vineyard,
0438 490 038
- Siri Holmgren, AVM Rare Hare @Jackalopehotels, 0432 408 430
- Pauline Garvey, Venue Manager, PLG, 0403 495 946
- Ian Chapman, 0419 814 083
Timeline
Venue Manager
Rare Hare @ Jackalope Hotels
10.2022 - Current
Senior Assistant Venue Manager
Pegasus Leisure Group
01.2012 - 10.2022
Medallion & Diamond Club Manager
Etihad Stadium
01.2009 - 01.2012
Venue Manager
Brighton Sea Baths
01.2005 - 01.2009
Assistant Venue Manager
ALH Group
01.1998 - 01.2005
Duty Manager
Frankston Saloon Bar
01.1996 - 01.1998
Duty Manager
Grand Hotel Frankston
01.1995 - 01.1998
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