Summary
Overview
Work History
Education
Skills
Timeline
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Donna Farquhar

KAMERUNGA, QLD

Summary

An experienced customer service professional looking to secure a position where I can utilize and expand my current skills. I am reliable, honest, dedicated and provide professional yet friendly support to both colleagues and clients. My can-do attitude has provided me with the ability to adapt quickly to new environments.

Overview

15
15
years of professional experience

Work History

RETAIL ASSISTANT

OCEANWORLD SEAFOOD MARKET
08.2020 - Current
  • Communicate effectively with management
  • Entrusted to open & close the business
  • Maintain and order stock & products
  • Maintain display to ensure presentation is always up to standard
  • Work productively as part of the team and motivate fellow colleagues
  • Working closely with customers to determine their specific needs and expectations
  • Used POS system to process sales, returns, online orders, and gift card activations.

SHORT ORDER COOK

THE COFFEE CLUB SMITHFIELD
01.2019 - 08.2020
  • Cooking meals as per menu
  • Communicating effectively with management and team members to ensure tasks are complete
  • Complete safe food handling by following appropriate rules & regulations
  • Daily ordering of required stock items
  • Maintain stock & conduct regular product checks to ensure 100% quality
  • Provide excellent customer service when delivering meals to customers
  • Work productively as part of the team
  • Kept kitchen up to code for health and safety inspections.
  • Demonstrated flexibility in handling multiple orders simultaneously while maintaining attention to detail for each dish prepared.
  • Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

SHORT ORDER COOK

OCEANWILD CAFE
09.2016 - 08.2018
  • Communicate effectively with management to ensure responsibilities & tasks are complete
  • Cook meals daily as per menu
  • Complete safe food handling by following appropriate rules & regulations
  • Maintain stock & conduct regular product checks to ensure 100% quality
  • Ordering of stock
  • Provide excellent customer service
  • Responsible for opening and closing shop
  • Trusted to work autonomously and within a team environment

RETAIL ASSISTANT

ISP FISH MARKET (SMITHFIELD)
08.2010 - 03.2016
  • Communicate effectively with management
  • Entrusted to open & close the business
  • Maintain and order stock & products
  • Maintain display of front window to ensure presentation is always up to standard
  • Prepare and cook meals daily as per menu
  • Work productively as part of the team and motivate fellow colleagues
  • Working closely with customers to determine their specific needs and expectations

Education

Registration Certificate - Real Estate

Real Estate Institute of Queensland
QLD
04-2025

Skills

  • Ability to relate to a wide range of people from various cultural, and professional backgrounds
  • Ability to work autonomously or as part of a team
  • Ability to work well under pressure and meet strict deadlines in a fast-paced environment
  • Clear communication
  • Critical thinking and analytical skills
  • Excellent written & verbal communication
  • Extensive customer service background
  • Highly organised
  • Patience and empathy
  • Strong business acumen

Timeline

RETAIL ASSISTANT

OCEANWORLD SEAFOOD MARKET
08.2020 - Current

SHORT ORDER COOK

THE COFFEE CLUB SMITHFIELD
01.2019 - 08.2020

SHORT ORDER COOK

OCEANWILD CAFE
09.2016 - 08.2018

RETAIL ASSISTANT

ISP FISH MARKET (SMITHFIELD)
08.2010 - 03.2016

Registration Certificate - Real Estate

Real Estate Institute of Queensland

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Donna Farquhar