Donna Fletcher

• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Assisted in the pool
• Corresponded with clients through email, telephone and face to face.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
• Drafted professional memos, letters and marketing copy to support business objectives and growth.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Maintained building security by monitoring logbook and issuing visitor badges.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Social Co-originator
• Promotions

Customer service, Sorting and Cleaning the Church

• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained excellent attendance record, consistently arriving to work on time.
• Developed and maintained courteous and effective working relationships.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

• Maintained energy and enthusiasm in fast-paced environment.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Participated in team-building activities to enhance working relationships.
• Led projects and analyzed data to identify opportunities for improvement.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Prepare workshops for classes
• Budget and report spending
• Create a welcoming environment for Dtefence Remembers and family's
• Setting up and packing up