Donna Francis
Summary
Adept at elevating guest experiences, I honed my skills in cleaning, sanitation, and guest relations at LUXXE Outsourced Hotel Services. As a Housekeeping Supervisor, I led a team to surpass cleanliness standards, significantly improving customer satisfaction. My expertise in staff training
Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
LUXXE Outsourced Hotel Services
03.2005 - 12.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
- Worked with front desk to respond promptly to all guest requests.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Supervised laundry staff
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Monitored staff performance and provided feedback to drive productivity.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Training and mentoring
- Health and safety compliance
- Staff scheduling
- Task assignment
- Supply inventory management
Certification
Certificate 3 in Hospitality
Timeline
Housekeeping Supervisor
LUXXE Outsourced Hotel Services
03.2005 - 12.2024
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