Donna Greenhouse
Bridgenorth,Tasmania
Summary
Dynamic leader with a proven track record at Scott Smith Orthodontics, enhancing team performance and patient satisfaction through empathetic customer support and effective complaint handling. Highly skilled with more than 13 years of experience managing operations in a patient-centric Orthodontic Practice. Successfully oversee human resources, payroll, supply management and patient services. Develop and lead productive and efficient office staff. Excelled in workflow planning and schedule management, achieving streamlined operations.
Overview
40
40
years of professional experience
Work History
Practice Manager
Scott Smith Orthodontics
01.2010 - 07.2023
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Coordinate staff employment, rosters and payroll preparation
- Debtor and creditor management
- Develop and maintain a suite of practice policies and procedures and ensure standard operating procedures are followed
- Oversee stock management
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Production Manager
Superior Stockfeeds
06.2006 - 12.2009
- Resolved issues to maintain productivity goals.
- Schedule production to enable best utilisation of plant and assets
- Schedule daily truck loads and communicate with customers to optimise cost effective loads
- Monitored customer usage and planned manufacture, supply and delivery to ensure their stock feed requirements were met
Customer Service Officer
Pioneer Permanent Building Society
09.2002 - 01.2006
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Process customer transactions such as deposits, withdrawals, transfers, term deposits and loan payments.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Dental Assistant
Royal Australian Airforce
07.1983 - 07.1989
- Cleaned and sanitized dental instruments and equipment, prepared treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during dental procedures, improving dentist efficiency and patient satisfaction.
- Promoted to Corporal and was in-charge of reception/administration in the largest Dental Flight in the RAAF
Education
No Degree -
Launceston College
Launceston, TASSkills
- Customer Support
- Complaint Handling
- Schedule Management
- Policy Implementation
- Rostering and Payroll Administration
- Employee performance
- Workflow Planning
- Electronic Health Records
- Recruitment/Staff Management
- Staff meeting agenda/minutes taking
Timeline
Practice Manager
Scott Smith Orthodontics
01.2010 - 07.2023
Production Manager
Superior Stockfeeds
06.2006 - 12.2009
Customer Service Officer
Pioneer Permanent Building Society
09.2002 - 01.2006
Dental Assistant
Royal Australian Airforce
07.1983 - 07.1989
No Degree -
Launceston College
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