Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Timeline
Generic
Donna Hewish

Donna Hewish

Cairns

Summary

Professional with strong background in executive support, skilled at managing complex schedules, coordinating meetings, and handling confidential information. Highly proficient in communication, organization, and problem-solving, ensuring seamless organisational operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Executive Assistant and Project Lead

Australian Regional and Remote Community Services
10.2021 - Current
  • Built and maintained close and effective working relationships between key health professional stakeholders.
  • Implemented electronic National Residential Medication Chart (eNRMC) within all 11 aged care facilities across the Northern Territory.
  • Lead a successful implementation project of Telstra Health's Clinical Manager, Care Keeper and MedPoint in all 11 aged care facilities maintaining a time critical timeline.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Assisted in the development of a policy library system, identifying gaps in the organisations policies and procedures.
  • Produced analytical reports on clinical adverse events and indicators to various committees and the Board.

Business Manager

Gunbalanya School
01.2021 - 10.2021
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Provided culturally safe mentorship and career development support to Aboriginal staff, fostering confidence, professional growth, and retention.
  • Communicated with customers and vendors positively with particular attention to problem resolution.

Executive Assistant to the Director

Kimberley Population Health Service
11.2018 - 01.2021
  • Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
  • Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
  • Coordinated travel arrangements to ensure timely arrivals and seamless experiences for the director during business trips.
  • Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy concerns.

Marketing Assistant

Kimberley Accommodation
02.2018 - 11.2018

Managed 9 social media accounts.

Drafted sponsorship agreements.

Coordinated events.

Created graphic design briefs.

Handled Accounts Payable tasks.

Relieved General Manager during leave.

Food & Beverage Manager

Maligne Lake - Brewster / Pursuit
02.2017 - 11.2017

Brewster, now Pursuit, is a founding Tourism company in Rockies, Alberta.

Managed a team of 15.

Ensured smooth daily operations.

Handled rosters and scheduling with Time Target.

Liaised between Kitchen and Front of House.

Coordinated group functions and events.

Catered weddings for up to 100 guests.

Logistics Coordinator

Berkeley River Lodge - Kimberley Accommodation
02.2013 - 11.2016

Arranging flights for resort arrivals and departures.

Coordinating guest flight schedules.

Managing freight arrangements.

Education

Practice Development

NSW Development And Research
Adelaide, SA
11-2023

Policy

Australian Online Courses - Policy Development
Online
07-2022

Project Management

AIM - Project Management Fundamentals
Online
03-2022

Skills

  • Executive support
  • Exceptional Written & verbal Communication
  • Strong capability in innovative problem solving
  • Networking and stakeholder engagement
  • Attention to detail
  • Systematic and technical problem-solving
  • Project management and planning
  • Proficient in all Microsoft applications
  • Information confidentiality and cyber security requirements
  • Travel coordination and arrangements
  • Database management
  • Knowledgeable in software systems

Accomplishments

  • Implementation of an eNRMC (electronic National Residential Medication Charts) in 11 aged care facilities.
  • Implementation of Telstra Health's Clinical Manager, CareKeeper and MedPoint across 11 aged care facilities.
  • Implemented a Policy record and management system. (PolicyStat)
  • Aided the clinical team in an overhaul of the clinical incident register (RiskMan)
  • Project planned the implementation of SimpleFoods system in 11 facilities to assist in meeting aged care standards.

Certification

  • Responsible Service of Alcohol (2013-03 – Present)
  • Responsible Gaming (2013-03 – Present)
  • St Johns - Provide First Aid (2017-12 – Present)

Timeline

Executive Assistant and Project Lead

Australian Regional and Remote Community Services
10.2021 - Current

Business Manager

Gunbalanya School
01.2021 - 10.2021

Executive Assistant to the Director

Kimberley Population Health Service
11.2018 - 01.2021

Marketing Assistant

Kimberley Accommodation
02.2018 - 11.2018

Food & Beverage Manager

Maligne Lake - Brewster / Pursuit
02.2017 - 11.2017

Logistics Coordinator

Berkeley River Lodge - Kimberley Accommodation
02.2013 - 11.2016

Practice Development

NSW Development And Research

Policy

Australian Online Courses - Policy Development

Project Management

AIM - Project Management Fundamentals
Donna Hewish