Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

DONNA HIRST

Caloundra,Australia

Summary

Dynamic administrative professional with a proven track record in optimizing office operations and driving team productivity. Expertise in coordinating schedules, managing communication channels, and streamlining workflows to enhance overall efficiency. Recognized for exceptional interpersonal skills and adaptability to evolving demands, consistently delivering reliable results in fast-paced environments. Committed to fostering a collaborative workplace that supports organizational goals and enhances team performance.

Overview

21
21
years of professional experience

Work History

Administration Officer

ALH Group - Kawana Waters Hotel/Pub Mooloolaba/O'Malleys Irish Bar
04.2022 - 01.2025
  • Management of the front desk to ensure the smooth operations of the hotel using RMS Property Management System
  • First point of contact for hotel guests via phone, email and in person
  • Managing all incoming reservations and handling issues/complaints that arise
  • Managing room inventory, coordinating with housekeeping and maintenance contractors to ensure hotel rooms are clean and well-maintained
  • Processing and reconciling daily departures ensuring all hotel room accounts have been settled
  • Running all financial reports required for the daily entry into the ALH central accounting system
  • Attending to all hotel incoming calls taking restaurant and function enquiries via SevenRooms Reservations system
  • Reconciling and entering the hotels takings for Bars/Bistro/Keno/TAB and accommodation
  • Process beverage invoices into the ALH central accounting system
  • Data entry and processing of weekly beverage stocktake
  • Create purchase orders for all incoming invoices using Coupa Software
  • Ordering hotel consumables and receipting into Coupa Software
  • Onboard new employees, maintain staff files and training progress
  • Software: RMS Property Management System, H&L POS System, Coupa Software, ALH Group Central Accounting System, SevenRooms Reservations

Receptionist/Administration Assistant

YOUR MATES BREWING CO.
01.2020 - 04.2022
  • Reception Management of incoming calls/visitor register/incoming and outgoing couriers/stationery orders/employee amenities
  • Weekly banking/Change safe management/ATM management
  • Accounts payable/Accounts receivable/Bank Reconciliation/Credit Card Reconciliation (Xero Accounting)
  • Onboarding/Offboarding employees (Employment Hero)
  • Register management of employee check-ins/reviews (Employment Hero)
  • Register management of employee assets register (Employment Hero)
  • Health & Safety Committee member (Register management of Incident reports - Employment Hero)
  • Processing of Online orders - (Shopify/Starshipit)
  • Travel arrangements - Accommodation/Airline/Car Hire
  • Other various administration tasks
  • Software: Xero Accounting Software, Employment Hero - HR/Payroll, Beer30 Brewery Management Software

Accounts Assistant/Receptionist/Games Room Attendant

THE WAVES CLUB CALOUNDRA
07.2018 - 03.2020
  • Accounts Payable of all incoming invoices
  • Matching delivery dockets and purchase orders to invoices
  • Coding invoices using the company general ledger
  • Processing weekly payment runs
  • Process Electronic supplier payments to upload to online banking
  • Reconciling end of month creditor statements
  • Liaising with creditors regarding invoice enquiries
  • General administration required of the position
  • Daily Reconciliation of all POS terminals
  • Daily Reconciliation of gaming machine revenue
  • Daily Reconciliation of Keno revenue
  • Daily Banking of all revenue
  • Reception duties, meet and greet members/visitors
  • Membership applications
  • Keno and gaming room attendant
  • Bingo attendant
  • Software: Clubline Financial Management/StarrOffice POS System

Administration & Accounts Manager

ULTIMATE SPRAY PTY LTD
04.2017 - 07.2018
  • Accounts Payable of all incoming invoices
  • Matching delivery dockets and purchase orders to invoices
  • Coding invoices using the company general ledger
  • Processing weekly payment runs
  • Process Electronic supplier payments to upload to online banking
  • Processing of vendor credit applications
  • Reconciling end of month creditor statements
  • Liaising with creditors regarding invoice enquiries
  • General administration required of the position
  • Prepare and email all outgoing invoices
  • Accounts receivable of all payments made
  • Reconciliation of bank statements
  • Preparing weekly/month end financial reports
  • Calculate timesheets and process payroll
  • Software: Xero Accounting

Accounts Manager

Comfort Hotel Perth City
04.2009 - 02.2017
  • Accounts Payable of all incoming invoices to the hotel
  • Matching delivery dockets and purchase orders to invoices
  • Liaising with all departments within the hotel for authorisation of invoices
  • Coding invoices using the company general ledger
  • Importing supplier invoices from INVITBOX to XERO
  • Processing fortnightly payment runs
  • Process Electronic supplier payments to upload to online banking
  • Processing of vendor credit applications
  • Reconciling end of month creditor statements
  • Liaising with creditors regarding invoice enquiries
  • General administration required of the position
  • Reconciliation of hotels bank statements
  • Preparing weekly/month end financial reports
  • Calculate timesheets and process payroll
  • Prepare quarterly superannuation payments
  • Hotel Chain: Choice Hotels Australasia

Accounts /Accounting and Payroll Manager

Comfort Inn & Suites West Beach Lagoon
04.2004 - 04.2009
  • Strata Title – Maintain accounting records/liaise with owners
  • Accounts Payable of all incoming invoices to the hotel
  • Coordinate and maintain properties employee files
  • Calculate timesheets and process fortnightly payroll of 45 employees
  • Process quarterly superannuation payments
  • Calculate timesheets and process payroll for 35 employees
  • Prepare annual payment summaries to employees
  • Hotel Chain: Choice Hotels Australasia

Education

Diploma - Hospitality (Accounts)

Jets Education

Course - Business Studies

Bald Hills, QLD

High School - undefined

Wavell State High School
Brisbane, QLD

Skills

  • Administrative support
  • Office management
  • Customer relations
  • Payroll and budgeting
  • Documentation and control
  • File maintenance
  • Calendar management
  • Database administration
  • Reporting skills
  • Account reconciliation
  • Policy and procedure modification
  • Meeting support
  • Financial reporting
  • Credit and collections
  • Accounting
  • Office administration

Accomplishments

  • Statement of Attainment – Responsible Service of Alcohol
  • Statement of Attainment – Responsible Gaming Services
  • Certificate in XERO Accounting & Payroll
  • Certificate in MYOB Bookkeeping
  • Employee of the Month
  • Train the Trainer Certificate
  • Customer Service Program
  • Training Hotel of the Year

Timeline

Administration Officer

ALH Group - Kawana Waters Hotel/Pub Mooloolaba/O'Malleys Irish Bar
04.2022 - 01.2025

Receptionist/Administration Assistant

YOUR MATES BREWING CO.
01.2020 - 04.2022

Accounts Assistant/Receptionist/Games Room Attendant

THE WAVES CLUB CALOUNDRA
07.2018 - 03.2020

Administration & Accounts Manager

ULTIMATE SPRAY PTY LTD
04.2017 - 07.2018

Accounts Manager

Comfort Hotel Perth City
04.2009 - 02.2017

Accounts /Accounting and Payroll Manager

Comfort Inn & Suites West Beach Lagoon
04.2004 - 04.2009

Course - Business Studies

High School - undefined

Wavell State High School

Diploma - Hospitality (Accounts)

Jets Education

Similar Profiles

CREATE PROFILE
DONNA HIRST