Donna Holt
Cranbourne ,VIC
Summary
Hi , My name is Donna Holt. I have worked in customer service and retail most of my working life , Just recently i have started a new job working from home with Unique Building service's as project coordinator. I have developed a basic understanding of Insurance claims whilst fairly representing the interests of employer. I have learnt procedures thorough investigations, expert reports and exceptional training evaluates losses and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships with the insured and trades.
Hardworking claims consultant with great conflict resolution skills, proactive mentality and good understanding of industry.
Hardworking Claims consultant with great conflict resolution skills, proactive mentality with a general understanding of industry. Motivated claims consultant with successful track record of developing, Known for multi-tasking and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Claims Consultant
TSA group
Burwood, Vic
07.2022 - 06.2024
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
- Communicated with other departments to establish action plans and manage open claims to closure.
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Uploaded documentation and reports to corporate database system using claim center, citrix and opus along with MS to facilitate smooth claims processing.
- Analyzed information gathered by investigations and reported findings and recommendations.
Administrative Assistant
Australian butchers store
Boronia , Vic
04.2016 - 06.2022
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Documented and took note of staff vacation time, sick days and personal days to monitor attendance records.
- Directed customer communication to appropriate department personnel.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Inventoried and ordered supplies for office.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Maintained accurate department and customer records.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Received and routed incoming calls and correspondence to promote timely communication.
- Answered and routed telephone calls and took messages.
- Delivered exceptional customer service through direct communication with clients and team members.
- Oversaw office inventory and timely reordering of supplies.
- Processed financial documents, contracts, expense reports and invoices.
- Assisted with payroll preparation and entered data into cumulative payroll document.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Responded to inquiries via email, telephone and social media platforms.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Directed internal and external calls, emails and faxes to designated departments.
- Conducted research and performed statistical analysis for weekly and monthly production reports.
- Prepared weekly certified payroll reports by processing timecards for paychecks.
- Conducted accounts receivable duties by invoicing, researching chargebacks and analyzing discrepancies and reconciliations.
- Developed administrative staff by providing information, educational opportunities and experiential growth opportunities.
- Filed and updated employee, customer and external partner contact information into company database.
- Screened applicant resumes to coordinate both phone and in-person interviews.
- Communicated with customers via email and telephone to respond to inquiries, direct calls to proper personnel and confirm deliveries.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Management Trainee
Tasman butchers
Cheltenham , Vic
06.2012 - 04.2016
- Resolved customer issues efficiently to build loyalty.
- Assumed responsibilities of store manager during supervisor's absence.
- Communicated status of assigned responsibilities to management.
- Balanced cash drawer daily and performed opening and closing duties.
- Acquired business and management skills through various resources to update proficiency.
- Audited department processes to identify areas for improvement.
- Liaised with management to learn and align company's strategies and values.
- Utilized technology to engage customers. identify needs and present solutions.
- Maintained inventories through spot checks, complete physical inventory and reordering.
- Supported staff training, development and evaluation.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Assisted with coaching and leading team to meet sales and service goals.
- Acted on training and mentoring opportunities to set team members up for success.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Collaborated with management on marketing strategies to increase sales and gross profit.
- Assisted with recruitment, interviewing and onboarding new employees.
Education
Year 11 -
Eltham Secondary College
Eltham, Vic Skills
- Call center operations
- Data entry
- System implementation
- Customer relations
- Inbound and Outbound Calling
- Team Collaboration
- Verbal and Written Communication
- Claims Processing
- Decision Making
- Information Confidentiality
- Computer Skills
- Calm Under Pressure
- MS Office
- Expense Control
- Payment Processing
- Team Training
Timeline
Claims Consultant
TSA group
07.2022 - 06.2024
Administrative Assistant
Australian butchers store
04.2016 - 06.2022
Management Trainee
Tasman butchers
06.2012 - 04.2016
Year 11 -
Eltham Secondary College
Similar Profiles
Eleazar MirandaEleazar Miranda
Customer Service Representative at TSA GroupCustomer Service Representative at TSA Group
Rayhana HabibiRayhana Habibi
Engage Comittee Member at TSA GroupEngage Comittee Member at TSA Group
CARLA MARTINANCARLA MARTINAN
Call Center Customer Service Representative at TSA GroupCall Center Customer Service Representative at TSA Group