Donna Horseman
Mornington,Vic
Summary
I am a hard-working office administrator with 30 years of experience prioritizing multiple tasks requiring prompt solutions. I am a talented problem-solver managing workloads including, answering incoming phone calls/emails and enquiries, organisation of staff, producing class timetables, performance schedules, venue hire. I am professional and welcoming in creating upbeat work environment. I have spent over the last 8 years working for a children's musical theatre company, therefore I have vast experience in this industry.
Overview
32
32
years of professional experience
Work History
Office Admininstrator
Broadway Academy
01.2016 - Current
- Managed communication and organisation of musical theatre company with 300 students
- Interacted with customers by phone, email, or in-person to provide information.
- Managed class location bookings and organised performance bookings
- Coordinated communications to customers, maintained calendars, class timetables, performance schedules
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Co-ordinate staff absences and covers
- Managed and properly accounted for petty cash issued to facilitate general office activities.
- Maintain a valued and informed relationship with all families
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dance Teacher
Mornington Ballet School
01.1992 - 03.2020
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Organized and led rehearsals for successful school performances, showcasing students'' talents and hard work.
- Enhanced student performance by implementing creative and engaging dance routines.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Cultivated a positive learning environment by establishing clear expectations and fostering open communication between students, parents, and staff.
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- Customer Engagement
- Verbal Communication
- Leadership and supervision
- Inbound phone call handling
- Schedule and calendar management
- Payroll Administration
- Business Administration
- Document Management
References
Susan Lacco - Mornington Ballet School - 0408 337 031
Timeline
Office Admininstrator
Broadway Academy
01.2016 - Current
Dance Teacher
Mornington Ballet School
01.1992 - 03.2020
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