Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Donna Horton

Summary

Dedicated and reliable professional with extensive experience across healthcare and customer service. Demonstrates strong organisational skills, excellent communication and the ability to adapt quickly in fast-paced environments. Driven by a strong work ethic and dedicated to delivering consistent, reliable results in every role.

Overview

19
19
years of professional experience

Work History

Phlebotomist

Lifeblood
10.2020 - Current
  • Performed venepuncture procedures with precision and care
  • Monitors donors during and after donation managing reactions and ensure donor wellbeing
  • Handled check-ins, appointment scheduling and reception duties with professionalism and empathy
  • Processed donor data and medical records with strict confidentiality
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and rapport
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
  • Collaborated with nurses, leaders and colleagues to support smooth operations.
  • Provided clear information and reassurance to donors, building trust and a positive experience.

Hospitality

Sandhurst Club
02.2007 - 09.2020
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Trained new team members in key hospitality procedures, resulting in increased efficiency and improved guest experiences.
  • Provided exceptional hospitality to guests from diverse backgrounds, creating an inclusive atmosphere that welcomed everyone.
  • Participated in ongoing training programs designed to improve hospitality skills and maintain up-to-date knowledge of industry trends and best practices.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Upheld company's high standards of professionalism and hospitality in all guest interactions.

Education

Certificate III in Pathology Collection

Chisholm Institute
Melbourne, VIC
01-2022

Business Administration Cert III

Chisholm Institute
Melbourne
01-2016

Certificate II in Hospitality

Skills Plus
Melbourne, VIC
01-2001

Skills

  • Phlebotomy expertise
  • Reception and front desk administration
  • Customer service
  • Appointment scheduling
  • Teamwork and adaptability
  • Effective communication
  • Strong organizational abilities
  • Excellent work ethic
  • Time management
  • Attention to detail

Interests

Health, Wellbeing and supporting others

Travel and exploring new places

Building positive connections with people


Timeline

Phlebotomist

Lifeblood
10.2020 - Current

Hospitality

Sandhurst Club
02.2007 - 09.2020

Certificate III in Pathology Collection

Chisholm Institute

Business Administration Cert III

Chisholm Institute

Certificate II in Hospitality

Skills Plus

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Donna Horton