Summary
Overview
Work History
Skills
References
Timeline
Generic

Donna Jacobsen

Bribie Island,Queensland

Summary

Accomplished Franchise Owner offering proven waste management background and business management expertise. Runs a successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building solid reputation in the Toowoomba market, Where we started from Scratch with 1 Truck and my self and my husband, to now employing 8 staff and 4 trucks on the road servicing many households and builders.

Overview

30
30
years of professional experience

Work History

Franchise Owner

Jims Skip Bins
TOOWOOMBA, QLD
04.2010 - Current
  • Oversaw daily operations of the business and provided guidance when needed.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Created a customer service policy to ensure customers were satisfied with products or services.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Resolved conflicts between employees or customers in a timely manner.
  • Developed relationships with key stakeholders, such as suppliers and vendors, in order to secure advantageous terms for the company.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.

Business Manager

Virgo Patterson Realty
TOOWOOMBA, QLD
01.2007 - 02.2010
  • Created and maintained relationships with tenants, landlords, and other stakeholders in the real estate industry.
  • Conducted regular property inspections to ensure compliance with safety regulations.
  • Managed tenant relations by resolving disputes quickly and efficiently.
  • Negotiated rental agreements for new leases and renewals of existing leases.
  • Reviewed monthly financial statements to identify areas of improvement in operating costs.
  • Organized open house events in order to promote properties on the market.
  • Developed and maintained relationships with brokers and landlords in key markets.
  • Communicated with landlord and property manager to respond to critical lease-related notices about commencements, renewals and related documents.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Managed day-to-day activities involving tenants, subcontractors and property management.

Customer Service Officer

Medicare Australia
Darwin, NT
06.1994 - 07.2004
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Processed payments from customers using point of sale systems.
  • Trained new employees on company policies related to customer service practices.

Skills

  • Business Planning
  • Customer Service
  • Staff Management
  • Regulatory Compliance
  • Financial Management
  • Business Administration
  • Issue Resolution
  • Policies and Procedures Development
  • Financial Administration
  • Bookkeeping
  • Negotiation
  • Social Media Marketing
  • Driven and Determined
  • Customer Relations
  • Relationship Building
  • Team Collaboration and Leadership
  • Coaching and Mentoring

References

References available upon request.

Timeline

Franchise Owner

Jims Skip Bins
04.2010 - Current

Business Manager

Virgo Patterson Realty
01.2007 - 02.2010

Customer Service Officer

Medicare Australia
06.1994 - 07.2004

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Donna Jacobsen