Donna Jarrad
Casterton,VIC
Summary
Motivated professional leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Hardworking professional with extensive background in customer-facing roles. Expert in mailing regulations, postage rates, and postage limitations. Highly organized and proficient in quickly sorting and distributing mail.
Overview
15
15
years of professional experience
Work History
Cafe Manager
Casterton Central
Casterton, Vic
08.2020 - Current
- Maintained an accurate cash register system at all times during business hours.
- Resolved conflicts between team members in a professional manner.
- Conducted regular inspections of equipment used by staff members in order to maintain safety standards.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Monitored food quality regularly to ensure it was up to required standards.
- Interacted with customers to provide assistance with menu selections and any other inquiries or complaints they may have had.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Ensured all work areas were kept clean and hygienic according to health regulations.
- Managed inventory levels to ensure adequate supplies were available at all times.
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted staff by serving food and beverages or bussing tables.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Post Office Clerk
Casterton Post Office
Casterton, Vic
07.2010 - 10.2021
- Compiled customer orders for special services such as certified or registered mail.
- Ensured that customer service areas were kept clean at all times according to safety standards.
- Reported any discrepancies regarding package deliveries or issues encountered during shift.
- Maintained records of daily transactions using the cash register system.
- Verified accuracy of data entered into computer system related to mailing activities.
- Obtained receipts for registered and certain insured mail.
- Answered customer questions concerning services provided by the Post Office.
- Inspected all packages prior to acceptance to ensure compliance with postal regulations.
- Sold stamps, services and packaging.
- Assisted in stocking shelves with supplies needed for operations.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Sold stamps, tracking services and insurance to customers.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Managed inventory of shipping materials including boxes, labels, envelopes, tape.
- Assisted customers with inquiries regarding postal regulations and procedures.
- Handled undeliverable mail in accordance with established procedures.
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
- Provided assistance to customers in locating missing parcels and packages.
- Resolved customer complaints in a professional manner.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Operated mail processing equipment and manually sorted mail.
- Processed and distributed incoming mail in accordance with established procedures.
- Offered support and advice to newer personnel to improve performance.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Processed payments and handled cash using point of sale (POS) computer system.
- Greeted customers upon entry into the Post Office facility.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Casterton Secondary College
Casterton, VIC10-1992
Skills
- Customer engagement
- Barista skills
- Scheduling
- Event preparation
- Social media marketing
- Employee scheduling
- Cafe operations
- Food orders
- Cafe inventory
- Staff management
- Continuous improvement
- Teamwork orientation
- Basic math
- Order management
- Food safety compliance
- Privacy and confidentiality adherence
- Document scanning proficiency
- Cash handling expertise
- Mail sorting proficiency
- Money orders
- Workplace safety awareness
- Post office operations
- Production goal setting
- Sorting procedures
- Service oriented
- Problem-solving skills
- Strong organization skills
- Analytical problem solving
- Retail sales
- Confidentiality
- Team collaboration
- Workplace safety
Affiliations
- I enjoy spending time with family and friends
- I love camping and the outdoors experience
- I have been very involved with coaching, playing and overseeing local sporting groups
- Travelling and experiencing different cultures
References
References available upon request.
Timeline
Cafe Manager
Casterton Central
08.2020 - Current
Post Office Clerk
Casterton Post Office
07.2010 - 10.2021
High School Diploma -
Casterton Secondary College
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