Donna Kenny
Gayndah,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated Administration Officer with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated Administration Officer with 15 years of experience offering office support in Transport industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Officer
Browns Citrus Transport
Gayndah, Qld
04.2002 - 10.2017
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Compiled daily activity logs and updated records with pertinent information on a regular basis.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Greeted visitors warmly upon arrival at office reception area.
- Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
- Sorted incoming mail for distribution to appropriate personnel.
- Assisted in compiling monthly expense reports.
- Ensured compliance with all organizational policies and procedures relating to administrative operations.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Directed customer communication to appropriate department personnel.
Bank Teller
CBA Gayndah
Gayndah, Qld
10.1997 - 07.2001
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Educated customers about different types of banking services available at the branch.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Researched customer inquires regarding their accounts using internal banking systems.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Prepared reports on transaction activity for management review.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled cash and checks against computer records at end of shift.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Explained bank services, financial products and applicable fees to customers.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
Education
High School Diploma -
Gayndah State HIgh School
Gayndah11.1983
Skills
- Procedure Development
- Data Acquisition
- Account Reconciliation
- Personnel Management
- Scheduling and Calendar Management
- Human Resources Support
- Database Administration
Affiliations
- Gardening, showing cattle.
Accomplishments
- Outstanding Contribution to the Braford Breed 2022 award from the Australian Braford Society.
- Treasurer Gayndah Gladiators Football Club
Certification
- Certificate III in Transport and Distribution (Road Transport ADMIN TDT31102) 2009
- Certificate of Service in Commonwealth Bank 6/10/1997 to 27/7/2001
- Employed with ANZ Bank from 5/12/1983 to 13/11/1990
- Certificate of Appreciation QRL Wide Bay Division 2001
References
References available upon request.
Timeline
Administrative Officer
Browns Citrus Transport
04.2002 - 10.2017
Bank Teller
CBA Gayndah
10.1997 - 07.2001
High School Diploma -
Gayndah State HIgh School
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