Donna Knowler
Kwinana,WA
Summary
I am looking for a position where I can utilize my skill set. As a highly motivated, organised and diligent team player, I maintain strong problem solving skills and offer flexibility and availability to work various shifts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Officer APS3
Services Australia - Centrelink
Rockingham, WA
03.2021 - 08.2024
- Resolved customer issues in an efficient and timely manner.
- Provided customer service in a courteous and professional manner.
- Handled escalated customer complaints and disputes in a professional manner.
- Maintained accurate records of customer interactions and transactions.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service
Steller
Perth, WA
03.2019 - 03.2021
Customer Service Officer
Bidfood
07.2018 - 12.2018
Nightfill
Coles
11.2017 - 07.2018
Café Allrounder
Café Rous
06.2013 - 10.2017
Telesales Supervisor
D'Orsogna Smallgoods
Customer Service Representative
PFD Food Services
Customer service team leader
George Weston foods
Assistant manager
Caltex
Skills
- Manage appointments
- Enquiries or complaints handling
- Addressing issues or disputes
- Administrative duties
- Data entry
- Order processing
- Follow up calls
- Responding to queries
- Providing administrative support
- Organising meetings and appointments
- Maintaining filing systems
- Managing office supplies
- Handling customer enquiries
- Generating sales
- Processing returns
- Issuing receipts
- Searching knowledge bases
- Resolving complaints
- Escalating issues
- Improving customer service procedures and policies
- Measuring customer satisfaction
- Reporting on performance
- Fulfilling customer service tasks
- Helping customers find what they want or need
- Taking orders
- Providing advice
- Recommend items and products
- Meeting productivity and sales goals
- Working to improve customer satisfaction
- Call Center Customer Service
- Customer service standards
- Policy Enforcement
References
Paula Chapman, 0419 917 904
Previousworkhistory
- D'Orsogna Smallgoods - Telesales Supervisor
- PFD Food Services - Customer Service Representative
- George Weston foods - Customer service team leader
- Caltex - Assistant manager
Timeline
Customer Service Officer APS3
Services Australia - Centrelink
03.2021 - 08.2024
Customer Service
Steller
03.2019 - 03.2021
Customer Service Officer
Bidfood
07.2018 - 12.2018
Nightfill
Coles
11.2017 - 07.2018
Café Allrounder
Café Rous
06.2013 - 10.2017
Telesales Supervisor
D'Orsogna Smallgoods
Customer Service Representative
PFD Food Services
Customer service team leader
George Weston foods
Assistant manager
Caltex
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