Donna Lawrence
Mordialloc,VIC
Overview
6
6
years of professional experience
Work History
ADMIN SUPPORT
Solar Dynamics
Mordialloc, VIC
09.2022 - Current
- Provided comprehensive administrative support to ensure efficient
office operations - Liaise with distributors to resolve grid connection issues efficiently
- Utilized MYOB software for accurate and timely invoicing and financial
tracking - Handled high volume of incoming calls and enquires ensuring prompt
resolution and customer satisfaction - Coordinated daily operations and managed the scheduling of installations and service calls.
- Implement procedures for ongoing changes for Solar Victoria and
distributor requirements - Efficiently liaised with government bodies to resolve technical and
compliance issues related to grid connection and rebates
Operations Administrator
DPP Hydronic Heating
Mordialloc, VIC
07.2021 - 09.2022
- Coordinated daily operations and managed the scheduling of installations and service calls.
- Order, coordinate, track, and confirm materials relating to individual jobs, e.g. Panels, powder coating, etc.
- Rescheduling incomplete jobs.
- Accurate data entry within internal systems, and updating digital files.
- Answering phones and providing exceptional customer service.
- Providing administrative support to various staff and management personnel.
- Check that all tasks are complete for jobs, and mark them appropriately for invoicing.
- Liaising with clients regarding invoicing queries.
- Run through the job run sheet with warehousing for materials.
- Fill in for the Operations Manager when absent.
Office Manager
Bikecraft
Mordialloc, VIC
05.2020 - 06.2021
- Responsible for all customer service and admin duties for a small motorcycle shop.
Business Support Officer
Cable Solutions Power
Dandenong, VIC
02.2019 - 05.2020
- Developed and maintained robust relationships with distributors and clients to facilitate seamless business operations.
- Provided expert administrative support to cross-functional teams, enhancing workflow and productivity.
- Coordinated logistics and materials management for multiple projects, ensuring timely delivery and quality control.
- Streamlined office procedures to enhance efficiency and support business operations, including the integration of new systems.
Skills
- Strong organization
- Adaptability
- Follow-up skills
- Problem solving
- Multitasking abilities
- Attention to detail
- Communication
- Teamwork
Timeline
ADMIN SUPPORT
Solar Dynamics
09.2022 - Current
Operations Administrator
DPP Hydronic Heating
07.2021 - 09.2022
Office Manager
Bikecraft
05.2020 - 06.2021
Business Support Officer
Cable Solutions Power
02.2019 - 05.2020