Overview
Work History
Skills
Timeline
Generic

Donna Lawrence

Mordialloc,VIC

Overview

6
6
years of professional experience

Work History

ADMIN SUPPORT

Solar Dynamics
Mordialloc, VIC
09.2022 - Current
  • Provided comprehensive administrative support to ensure efficient
    office operations
  • Liaise with distributors to resolve grid connection issues efficiently
  • Utilized MYOB software for accurate and timely invoicing and financial
    tracking
  • Handled high volume of incoming calls and enquires ensuring prompt
    resolution and customer satisfaction
  • Coordinated daily operations and managed the scheduling of installations and service calls.
  • Implement procedures for ongoing changes for Solar Victoria and
    distributor requirements
  • Efficiently liaised with government bodies to resolve technical and
    compliance issues related to grid connection and rebates

Operations Administrator

DPP Hydronic Heating
Mordialloc, VIC
07.2021 - 09.2022
  • Coordinated daily operations and managed the scheduling of installations and service calls.
  • Order, coordinate, track, and confirm materials relating to individual jobs, e.g. Panels, powder coating, etc.
  • Rescheduling incomplete jobs.
  • Accurate data entry within internal systems, and updating digital files.
  • Answering phones and providing exceptional customer service.
  • Providing administrative support to various staff and management personnel.
  • Check that all tasks are complete for jobs, and mark them appropriately for invoicing.
  • Liaising with clients regarding invoicing queries.
  • Run through the job run sheet with warehousing for materials.
  • Fill in for the Operations Manager when absent.

Office Manager

Bikecraft
Mordialloc, VIC
05.2020 - 06.2021
  • Responsible for all customer service and admin duties for a small motorcycle shop.

Business Support Officer

Cable Solutions Power
Dandenong, VIC
02.2019 - 05.2020
  • Developed and maintained robust relationships with distributors and clients to facilitate seamless business operations.
  • Provided expert administrative support to cross-functional teams, enhancing workflow and productivity.
  • Coordinated logistics and materials management for multiple projects, ensuring timely delivery and quality control.
  • Streamlined office procedures to enhance efficiency and support business operations, including the integration of new systems.

Skills

  • Strong organization
  • Adaptability
  • Follow-up skills
  • Problem solving
  • Multitasking abilities
  • Attention to detail
  • Communication
  • Teamwork

Timeline

ADMIN SUPPORT

Solar Dynamics
09.2022 - Current

Operations Administrator

DPP Hydronic Heating
07.2021 - 09.2022

Office Manager

Bikecraft
05.2020 - 06.2021

Business Support Officer

Cable Solutions Power
02.2019 - 05.2020

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Donna Lawrence