Donna Lockett
Drouin,VIC
Summary
Proven track record in enhancing client outcomes at YourOwn Way through compassionate care and effective problem-solving. Excelled in coordinating care plans and advocating for client rights, demonstrating exceptional communication and organizational skills. Managed team dynamics and facility operations at Spotlight, achieving significant improvements in efficiency and client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Your Own Way
01.2022 - Current
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
- Provided crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Kept detailed daily logs with care actions, client behaviours, and incidents.
Facilities Coordinator
Spotlight Anaconda Group
04.2018 - 11.2019
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Coordinated smooth transitions during store relocations by planning logistics and overseeing the move process from start to finish.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Managed subcontractors effectively while following up on their work ensuring successful completion according to project timelines.
- Defined and coordinated preventative maintenance plans to support longevity of facility systems and equipment.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
Department Supervisor
Spotlight
04.2007 - 06.2018
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of Fifteen employees, delegated tasks and held each employee accountable for completing assignments.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
- Managed budgets with careful planning, monitoring expenses closely to avoid overspending while ensuring necessary resources were available for daily operations.
Education
CERT IV Disability And Leisure And Health - Disability Studies
Nepean Industry Edge Training
Frankston, VIC12.2020
Skills
- Excellent communication and listening skills
- Compassionate, Respectful, Caring and Empathetic Individual fostering Holistic Care Values
- Honest, Reliable, Flexible, Punctual
- Great observation, time management, organisational, reporting documentation and computer skills
- Ability to positively engage with people to support resilience and capacity building in line with their NDIS plan
- Understanding the importance of working in line with the organisation's policies, procedures and values
- Maintaining clear professional boundaries with participant's at all times
- Understanding and maintaining an up to date knowledge of the NDIS system and practices
- Problem-Solving
Certification
Certificate IV in Disability & Certificate IV in Leisure and Health
Currently studying Dual Diploma of MH and AOD
Currently studying Dual Diploma in Mental Heath and AOD with Open colleges online.
Additional Information
I believe I would be an ideal candidate of Recovery Coach and would love the opportunity to facilitate growth for not only our Clients but Company also.
Timeline
Disability Support Worker
Your Own Way
01.2022 - Current
Facilities Coordinator
Spotlight Anaconda Group
04.2018 - 11.2019
Department Supervisor
Spotlight
04.2007 - 06.2018
CERT IV Disability And Leisure And Health - Disability Studies
Nepean Industry Edge Training
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