Donna Lucas
Summary
Dynamic Customer Service Representative with a proven track record at Commonwealth Bank, excelling in complaint handling and active listening. Adept at utilizing CRM software to enhance customer satisfaction and resolve issues efficiently. Recognized for promoting products effectively and ensuring positive client experiences through critical thinking and professionalism.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Commonwealth Bank
05.2003 - 09.2021
- Assisted customers with inquiries and product information to enhance satisfaction.
- Utilized CRM software to document customer interactions and track service requests.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Acquired knowledge of company policies and procedures to deliver precise information to clients.
- Handled customer complaints with professionalism, ensuring a positive resolution experience.
Education
Junior Certificate -
The Gap High School
Brisbane12.1975
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Cash Handling & Daily Balancing
- Payment processing
- Professional telephone demeanor
- Appointment scheduling
- Product sales
- Dispute resolution
- Sales expertise
- Product promotion
- Brand representation
Personal Information
After leaving CBA I travelled Australia in a caravan for 18 months, returning home to enjoy walking, joining a local pottery group and enjoying Yoga.
Timeline
Customer Service Representative
Commonwealth Bank
05.2003 - 09.2021
Junior Certificate -
The Gap High School
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