Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Donna Magee

Ellenbrook,Australia

Summary

Dynamic leader with a proven track record in overseeing daily operations and coordinating teams to drive success in fast-paced retail environments. Recognized for fostering effective collaboration and consistently achieving results while demonstrating exceptional adaptability in problem-solving and conflict resolution. Expertise in security, safety, and service standards enhances the ability to maintain order and optimize workflow, contributing to increased revenue. Committed to leveraging three years of experience as a shift supervisor to elevate operational efficiency and support organizational goals.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Shift Supervisor

BP Muchea
06.2023 - Current
  • Managed staff performance to ensure compliance with company policies and procedures.
  • Providing guidance and training on everyday and critical task including fuel dispensing, cash handling, customer service, hygiene and safety requirements.
  • Monitoring staff performance and providing feedback to staff and management to help improve efficiency and service quality.
  • Creating and managing shift schedules to ensure adequate coverage and maintain a high level of customer satisfaction.
  • Excellent communication skills with the ability to liaise with customers, staff and management on different levels.
  • Oversaw daily site operations, promptly resolving equipment breakdowns, safety hazards, and pest issues.
  • Managing inventory levels, including ordering supplies, conducting stock checks and liaising with reps on products and new lines.
  • Ensuring compliance with safety regulations and environmental standards, conducting regular safety and security audits.
  • Implementing strategies to enhance customer engagement, such as promotional activities.
  • Strong leadership skills with the ability to lead, direct, motivate & inspire others.
  • Exhibited strong organizational and time management capabilities.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Troubleshot equipment to reduce service calls and downtime.

Owner

Magee Decals & More
2018 - 06.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Nursing Assistant

Saint Rita's Nursing Home
01.2003 - 01.2006


  • Improved patient satisfaction by providing compassionate and attentive care.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
  • Administered medications under the supervision of registered nurses, reducing medication errors and improving patient outcomes.
  • Managed supplies and equipment inventory, ensuring all necessary resources were readily available for patient care.
  • Educated patients and families about health conditions and self-care techniques, promoting better adherence to treatment plans.
  • Maintained accurate medical records for effective communication among healthcare team members.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing assistant care.
  • Ensured a clean and safe environment by adhering to infection control protocols.
  • Assisted nurses with daily tasks, streamlining workflow for increased efficiency.
  • Utilized time management skills to effectively prioritize tasks while maintaining high-quality patient care standards.
  • Demonstrated flexibility by adapting quickly to changing requirements within the clinical setting based on patient needs or staff availability.
  • Supported patients during difficult emotional moments, demonstrating empathy and understanding in challenging situations.
  • Enhanced patient comfort by promptly addressing concerns and needs.
  • Contributed to positive teamwork dynamics by offering assistance when needed and participating actively in team discussions regarding patient care strategies.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Checkout Operator

Woolworths
01.2000 - 01.2003
  • Customer assistance including managing complaints and safety issues
  • Checkout operations in fast paced areas
  • Cash handling including till counting pre and post shifts
  • Bottle shop knowledge and experience
  • Fruit and vegetables department knowledge
  • Deli areas knowledge
  • General housekeeping duties
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
  • Actively listened to customer needs, recommending appropriate products or services when necessary.
  • Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
  • Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
  • Realigned shelf, bin and rack merchandise to restore presentation of items and promote sales.
  • Utilized strong communication skills to explain promotions or special offers clearly to customers during their visit.
  • Assisted in stocking shelves and updating pricing information, contributing to store presentation and inventory management.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated various types of payment systems including credit card machines, cash registers, and mobile payment devices proficiently.
  • Handled returns and exchanges professionally, upholding company policies while providing excellent customer service.
  • Effectively resolved customer complaints by taking prompt action to address issues head-on and find suitable solutions.
  • Balanced cash registers at the end of each shift, confirming accuracy in both drawer totals and transaction records.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Promoted store loyalty programs to increase customer engagement and retention rates.
  • Supported loss prevention efforts by adhering strictly to company guidelines regarding theft prevention measures at the point of sale.
  • Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Approached every question or concern with calm and level-headed approach.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Operated register system to process new purchases, item returns, and merchandise exchanges.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Senior Retail Assistant

Bridget Black
2016 - 2017
  • Enhanced customer satisfaction by providing exceptional service and personalized assistance.
  • Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
  • Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
  • Supported store manager in various administrative tasks such as scheduling staff shifts.
  • Increased sales by effectively promoting products and helping customers make informed decisions.
  • Optimized store layout for better customer flow, enhancing the overall shopping experience.
  • Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
  • Maintained accurate records of transactions for efficient reporting and analysis purposes.
  • Conducted regular audits of store operations, identifying areas for improvement and implementing corrective actions.
  • Boosted employee morale through regular recognition of achievements, fostering a motivated workforce.
  • Demonstrated strong leadership skills in managing team performance, setting goals, and providing constructive feedback.
  • Resolved customer complaints professionally, maintaining high levels of satisfaction and loyalty.
  • Ensured compliance with all company policies, procedures, safety regulations, resulting in an organized retail environment.
  • Strengthened relationships with suppliers, negotiating favorable terms and securing timely deliveries.
  • Developed strong rapport with customers by understanding their needs and preferences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

High School Diploma -

Governor Stirling Senior High School
Woodbridge W.A

Skills

  • Service station shift supervisor responsible for leading the team, managing daily operations, and ensuring a smooth and efficient workflow during their shift This includes tasks like supervising staff, managing inventory, handling customer service enquiries and complaints, and maintaining a high level of safety and cleanliness standards
  • Operational management skills in a 24hr fast paced retail environment
  • Staff supervision, training and health and safety
  • Reporting and administration knowledge including ordering, stock taking, auditing processes, cash handling and incident reports
  • Customer service experience including handling customer inquiries, complaints and individual needs

Certification

HLTAID009 Provide cardiopulmonary resuscitation (6/2/25)

HLTAID010 Provide basic emergercy lifesupport (6/2/25)

HLTAID011 Provide First Aid (6/2/25)

Additional Information

References

Timeline

Shift Supervisor

BP Muchea
06.2023 - Current

Nursing Assistant

Saint Rita's Nursing Home
01.2003 - 01.2006

Checkout Operator

Woolworths
01.2000 - 01.2003

Owner

Magee Decals & More
2018 - 06.2023

Senior Retail Assistant

Bridget Black
2016 - 2017

High School Diploma -

Governor Stirling Senior High School

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Donna Magee