Donna-Marie Cook
Surat,QLD
Summary
Courteous Certified Nusting Assistant possessing excellent communication, time management and bedside care capabilities. Experienced in performing regular and basic nursing duties under direct supervision of RN. Organised and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant in Nursing
Qld Health
02.2017 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Greeted guests in with friendliness and professionalism.
- Trained and supervised employees on office policies and procedures.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Manager
SUBWAY®Restaurants
03.2000 - 04.2007
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Education
Certificate IV - Certificate IV in Ageing Support
Traxion Training
Online 01.2020
Certificate III in Health Services Assistance
Tafe Queensland - Roma
Roma, QLD09.2015
High School Diploma -
Lockyer District State High School
Gatton, QLD12.1983
Skills
- Schedule Preparation
- Administration and Reporting
- Interpersonal Relations
- Employee Development
- Time Management
- Customer Service
Certification
Certificate 3
Referees
Debbie Johnstone 0402283571
Manager Of Subway Toowoomba
Kylie Mclean 0746265166
Registered Nurse at Surat MPHS
Timeline
Assistant in Nursing
Qld Health
02.2017 - Current
Manager
SUBWAY®Restaurants
03.2000 - 04.2007
Certificate IV - Certificate IV in Ageing Support
Traxion Training
Certificate III in Health Services Assistance
Tafe Queensland - Roma
High School Diploma -
Lockyer District State High School
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