Donna Markwick
Melbourne
Summary
Professional, efficient administration officer with 10+ years’ experience working within the Australian Defence Force (ADF) organisation. Worked extensively and collaboratively with culturally diverse stakeholders including ADF personnel of all ranks, across the three services (Army, Navy and RAAF), executive and teaching Australian Public Service (APS) staff, and Defence Service Language Managers. Highly skilled, results driven with excellent coordination, strong supervisory, customer service and organisation skills seeking the opportunity to further provide valuable support to the wider Defence, APS and civilian organisations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Volunteer Lifestyle Team Member
HomeStyle Aged Care Point Cook
09.2025 - Current
- Assist with the conduct of coordinated group activities for aged care residents.
- Provide compassionate one on one communication support to aged care residents.
- Enable residents to participate in social activities by providing appropriate mobility support.
- Ensure safety and wellbeing of residents.
Operations Clerk
Language Manager - Army
02.2025 - Current
- Process language recognition, language allowances and qualification extension applications for Defence members.
- Adherence to Defence policy and procedure for all administrative processes.
- Maintain accurate records of communications.
- Respond to email inquiries from Defence members seeking guidance and instruction on language recognition and qualifications.
- Ensure administrative documents and records are accurate and up to date.
External Assessments Coordinator
Defence Force School of Languages
12.2022 - 12.2024
- Teamwork
- Defence Knowledge
- Team Supervision
- Problem-Solving
- Stakeholder Engagement
- Coordinated language training programs for military personnel, enhancing communication skills in diverse environments.
- Developed and implemented instructional materials that improved learning outcomes for students.
- Managed scheduling and logistics for language courses, optimizing resource allocation and efficiency.
- Trained staff on administrative processes, ensuring compliance with organizational standards and policies.
- Streamlined reporting procedures to enhance data accuracy and accessibility for program evaluations.
- Led initiatives to integrate technology into language instruction, improving engagement and learning effectiveness.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Operations Clerk
Defence Force School of Languages
07.2015 - 12.2022
- Provision of agile administration and customer service to Tri Service stakeholders for the conduct of language learning and testing. Collaborate with internal and external stakeholders along with general administration.
- 2014 – Temporarily assigned for 8 months to Darwin on OPERATION Resolute with approximately 120 Army military personnel, alongside approximately 200 Naval crew whilst assigned to sea. Roles included being assigned to one of multiple naval boarding parties. Result: Conduct boardings and security of intercepted international vessels. Company Clerk for HQ contingent, overseeing daily administration needs of approximately 100 service personnel.
- 2011-2012 – Temporarily assigned to Timor Leste as part of OPERATION ASTUTE. Role was 4 Combat Services Support Battalion (4CSSB) HQ Clerk, reported directly to Senior Manager (Company Sergeant Major (CSM)). Conducted day to day administration of approximately. 50 military personnel. Result: Successful interaction and strong relationship building with local Timorese, both professionally and socially.
Education
Certificate III - Individual Support
Gordon TAFE
Werribee09-2025
Skills
- Extensive Administrative Skills
- Strong Organisational Skills
- Supervisory Experience
- Strong Written and Oral Communication
- Defence Knowledge
- Diversity and Inclusion
- Customer Service Experience
- Office Coordination
- Attention to Detail
- Collaborative teamwork
- Problem-solving
- Adaptability
- Time Management
- Accredited Mental Health First Aider
- Emotional Intelligence
- Positive attitude
- Effective team collaboration
Certification
- First Aid Certificate including CPR St Johns Ambulance, 2024
- ADF Annual Mandatory Training Australian Defence Force, 2024
- Applied Suicide Intervention Skills Training (ASIST) Open Arms, Melbourne
- SAFETALK Suicide Alertness for Everyone Open Arms, Melbourne
Timeline
Volunteer Lifestyle Team Member
HomeStyle Aged Care Point Cook
09.2025 - Current
Operations Clerk
Language Manager - Army
02.2025 - Current
External Assessments Coordinator
Defence Force School of Languages
12.2022 - 12.2024
Operations Clerk
Defence Force School of Languages
07.2015 - 12.2022
Certificate III - Individual Support
Gordon TAFE
Award
- Awarded Defence Force Commendation for delivering administration operations support beyond expectation, including throughout COVID-19 lockdowns, 2020.