Donna Marsden
Christies Beach,South Australia
Summary
I am a kind, compassionate person, looking for an opportunity to use my natural ability to connect with people to start a career that helps those in need to live a fulfilling life. I aim to foster a positive and inclusive environment, tailored to each individuals needs and preferences. Joining your team would allow me to combine my enthusiasm for helping others with the skills I have acquired to positively impact the lives of people in my care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Student Caregiver
St Basil's Aegean Aged Care (Work Placement)
04.2023 - 05.2023
- Assisted residents with activities of daily living to maintain self-esteem and general wellness.
- Conducted meal preparation and meal time management support to residents.
- Provided safe lifting and transferring techniques and mobility support to help residents move around personal and public spaces.
Full Time Parent
At Home
06.2007 - Current
- Caring for my family and monitoring my children's activities to verify safety and wellbeing.
- Parent/Teacher Representative - Liaison between Teacher and Guardians,
- Prepared group activities to enhance socialisation, communication and problem-solving skills for children.
Childcare Worker
Swanbourne Childcare Centre
04.2006 - 06.2007
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Worked with Team members towards continuous improvement of centre operations.
Technical Service Coordinator
Icon Office Technology
01.2005 - 05.2006
- Set schedules for technical team and tracked progress of onsite services and repairs.
- Improved success of technical team in handling support requirements by enhancing workflows and optimising SOPs.
- Handled escalated calls for technical support to back up team members.
Service Supervisor and Store Cash Handler
Best & Less
09.2002 - 01.2005
- Supervised daily operations by directing customer service, inventory and sales operations.
- Balanced daily cash and receipts and prepared bank deposits.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Assistant Store Manager
Best & Less
08.2001 - 09.2002
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Trained and guided team members to maintain high productivity and performance metrics.
Retail Assistant
Best & Less
07.2000 - 07.2001
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Used POS system to process sales, returns.
- Opened, shelved and merchandised new products in visually appealing and organised displays for optimal sales promotions.
- Worked with loss prevention in monitoring shopper behaviour.
Education
Certificate III - Individual Support
Norgrove Training
2023
Diploma - Beauty Therapy
Onkaparing TAFE
1998
Cert IV - Small Business Management
Onkaparinga TAFE
Skills
- First Aid and CPR certificate
- Manual Handling certificate
- Covid-19 Safety Policies
- Infection Prevention and Control
- Providing Companionship and Emotional Support
- Performing home based tasks - cleaning, food preparation and running errands
- Excellent verbal and written communication skills
- Excellent knowledge of Work Health Safety Practices
- Excellent organisational skills and attention to detail
- Sound computer and word processing application skills
Certification
- NDIS eLearning Certificates - Worker Orientation, Supporting Effective Communication, Supporting Safe Enjoyable Meals
- RRHAN-EC 1 - Education and Care training
- RRHAN-EC - Master Class
- Child Safe Environments Training
- Current National Police clearance
- Working With Children Check - Volunteer (check for employment is currently being processed)
- Willing to obtain any clearances required
Community Engagement
- Member and Volunteer at Christies Beach Surf Life Saving Club, 2021 - Current
- Volunteer at Prescott Southern Primary School, 2021 - Current
Timeline
Student Caregiver
St Basil's Aegean Aged Care (Work Placement)
04.2023 - 05.2023
Full Time Parent
At Home
06.2007 - Current
Childcare Worker
Swanbourne Childcare Centre
04.2006 - 06.2007
Technical Service Coordinator
Icon Office Technology
01.2005 - 05.2006
Service Supervisor and Store Cash Handler
Best & Less
09.2002 - 01.2005
Assistant Store Manager
Best & Less
08.2001 - 09.2002
Retail Assistant
Best & Less
07.2000 - 07.2001
Certificate III - Individual Support
Norgrove Training
Diploma - Beauty Therapy
Onkaparing TAFE
Cert IV - Small Business Management
Onkaparinga TAFE
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