Donna Mcgrath
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
Work History
Kleen Break Cleaning
Self Employed
03.2016 - Current
- NDIS and Aged Care home cleaning, local office cleans, all aspects of cleaning
- Used time management and efficient cleaning methods to meet deadlines.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
Hairdresser
Self-employed
02.2012 - 12.2015
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Apprentice Hairdresser
Biba Academy Fitzroy & K'JIV Hair Moe
01.2008 - 04.2012
Personal Care Assistant
Latrobe Valley Village
02.2008 - 12.2009
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Site Manager
Safeway
03.1999 - 11.2007
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Assumed responsibility for personnel deployed to work site.
Education
Certificate III Hairdressing
Biba Academy of Hairdressing
Fitzroy, VIC12.2009
Certificate III Aged Care
Gippsland Employment Skills Training
Moe12.2008
Certificate II, Nail Technology, Full Body Waxing
TAFE
Newborough11.2004
Skills
Time management
organisational
Computer
Customer Service
Communication
Teamwork
Hardworking
Professional work ethics
Personal Qualities
Hardworking, Punctual, Honest, Responsible, Self motivated, Enthusiastic, Caring, Compassionate Nature, Empathetic, Works Independently, and in a Team, Adaptable to work in different work environments, Learn new skills and process quickly and efficently, Competent, Dependant individual with varied experience in customer service, Use own Inititive, Strong analytical skills.
Referees
Belinda Neal Hoffard
Secondary School Teacher
M: 0417262358
Ross Alexander / owner
Tanya Platt / HR department
Drilltec Pty Ltd Morwell
Ph: 03 51353478
M: 0422 525531
Sue Bennett
Headway Client
Ph: 0414 893428
Timeline
Kleen Break Cleaning
Self Employed
03.2016 - Current
Hairdresser
Self-employed
02.2012 - 12.2015
Personal Care Assistant
Latrobe Valley Village
02.2008 - 12.2009
Apprentice Hairdresser
Biba Academy Fitzroy & K'JIV Hair Moe
01.2008 - 04.2012
Site Manager
Safeway
03.1999 - 11.2007
Certificate III Hairdressing
Biba Academy of Hairdressing
Certificate III Aged Care
Gippsland Employment Skills Training
Certificate II, Nail Technology, Full Body Waxing
TAFE
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