Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Donna McKenzie

HARRINGTON, NSW,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

38
38
years of professional experience

Work History

Customer Service Officer

Manning Audiology
Old Bar
12.2023 - Current
  • Responsible for opening and closing the practice daily.
  • Answer customer inquiries via telephone, email, and face-to-face contact in a friendly and professional manner.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Educated customers on products and services offered by the company.
  • Process payments from customers using point-of-sale systems.
  • Handling and accounting for all daily monetary transactions.
  • Maintain accurate records of customer interactions and transactions.
  • Perform follow-up calls to ensure customer satisfaction with product and service delivery.
  • Monitor inventory levels of products available for sale to customers.
  • Provide general administrative support, including filing documents and scheduling appointments.
  • Coordinate with internal teams to ensure timely and successful delivery of solutions, according to client needs.

Aged Care Worker

Australian Unity
Port Macquarie, NSW
08.2020 - 11.2023

  • Built strong and trusting rapport with clients and loved ones.
  • Provided clients with emotional support and companionship.
  • Observed clients for changes in physical, emotional, mental, or behavioural condition and injuries.
  • Supported bathing, dressing and personal care needs.
  • Maintained a clean and well-organized environment for client happiness and safety.
  • Assisted with meal planning to meet nutritional plans.
  • Transported clients for grocery shopping, medical appointments, and social activities.
  • Collaborated with family members to ensure that all client needs were met.

Care Worker

Homecare Heroes
Penrith, NSW
04.2018 - 12.2019
  • Provided support for physical, emotional and social needs of clients.
  • Maintained clean and well-organized environment for client happiness and safety
  • Transported clients to grocery stores, doctor's offices, and social events.
  • Encouraged independence while providing assistance when needed.
  • Initiated conversations with clients about their interests and preferences in order to build a trusting relationship.
  • Improved client outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Cake Decorator

Self Employed
Penrith, NSW
05.2016 - 12.2019
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Formulated designs based on customer specifications
  • Applied fondant to cakes with precision and accuracy.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
  • Organized supplies to ensure efficient workflow during cake decorating process
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality

  • Handled cash and credit card transactions.

Bookkeeper

J E Stanford Concreting
Murrumbateman
07.2004 - 12.2010

  • Maintained accounts payable and receivable, ensuring timely billing and payment processing.
  • Conducted monthly bank reconciliations.
  • Ensured accuracy in all accounting entries and records.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Prepared and filed BAS statements quarterly.
  • Provided assistance in preparing tax returns annually.
  • Performed basic accounting, payroll and bookkeeping services to manage business operations.
  • Handled sensitive financial information with confidentiality and integrity.

Childcare, Domestic Cleaner

Dial an Angel
Penrith, NSW
10.1999 - 11.2000
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Introduced learning activities and imaginative play to teach children to explore.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Interacted pleasantly with clients when performing daily duties.
  • Maintained a safe work environment by following all safety guidelines.
  • Swept, vacuumed and mopped floors in residential homes.
  • Cleaned bathrooms including toilets, sinks, showers and bathtubs.
  • Ensured compliance with safety procedures while using cleaning solutions.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Customer Service Representative

Farmers Insurance
Imperial Beach, California
08.1990 - 08.1992
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Office Assistant

Weight Watchers
Parramatta, NSW
03.1987 - 11.1989
  • Provided customer service, addressing inquiries and resolving issues promptly.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Facilitated internal communication by distributing memos and announcements.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Maintained and updated filing, inventory and database systems manually.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.

Education

Certificate III - Individual Support (Ageing, Home And Community)

Essential Skills Training And Recruitment
Online Zoom Classes
07.2022

Yr 10 School Certificate -

Dunheved High School
North St Marys NSW
12.1986

Skills

  • Exceptional customer service
  • Skilled in Prioritizing Tasks
  • Commitment to Ethical Standards
  • Dependable Team Member
  • Effective Time Management
  • Strong Communication Skills
  • Respectful Engagement
  • Attention to detail
  • Proactive
  • Approachable

References

References available upon request.

Timeline

Customer Service Officer

Manning Audiology
12.2023 - Current

Aged Care Worker

Australian Unity
08.2020 - 11.2023

Care Worker

Homecare Heroes
04.2018 - 12.2019

Cake Decorator

Self Employed
05.2016 - 12.2019

Bookkeeper

J E Stanford Concreting
07.2004 - 12.2010

Childcare, Domestic Cleaner

Dial an Angel
10.1999 - 11.2000

Customer Service Representative

Farmers Insurance
08.1990 - 08.1992

Office Assistant

Weight Watchers
03.1987 - 11.1989

Certificate III - Individual Support (Ageing, Home And Community)

Essential Skills Training And Recruitment

Yr 10 School Certificate -

Dunheved High School

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Donna McKenzie