- Crafting and DIY Projects
- Avid Reader
- Dancing
- Baking
- Strategy Games
- Road Trips
- Volunteering at community kitchens and food-related charities
- Photography
- I enjoy cooking for friends and family gatherings
- Swimming
Donna McPherson
West Wodonga
Summary
Dedicated professional with extensive experience in customer service and food preparation. Skilled in food handling and maintaining hygiene standards, ensuring a safe environment while fostering trust-based relationships with clients.Proven ability to enhance client well-being through compassionate care and emotional support
Overview
16
16
years of professional experience
Work History
Personal Support Worker
Dovida
02.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
Cook
Wilson Street Takeaway
09.2021 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Catering Supervisor
Beechworth Community Childcare Centre
06.2019 - 07.2022
- Streamlined catering operations by implementing efficient processes for food preparation,
- Maintained strict compliance with local health department regulations regarding food safety and sanitation practices.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Directed food preparation and cooking activities to meet health and safety standards.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Cafe Worker
BP Barnawartha North
08.2014 - 07.2021
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Maintained clean and attractive product displays to entice customer purchases.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Customer Service
Cooking Instructor
St Stephens Church
09.2009 - 06.2020
- Increased clients confidence in the kitchen through hands-on learning and personalized coaching.
- Championed sustainable cooking practices emphasizing waste reduction strategies such as using leftovers creatively.
- Ensured a safe and clean cooking environment by enforcing proper sanitation practices and guidelines.
- Enhanced clients culinary skills by demonstrating various cooking techniques and methods.
- Maintained clean, neat and well-sanitized kitchen.
- Coached clients on cooking techniques.
Canteen Manager
Southern Rise Education Centre
06.2016 - 12.2019
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Customer Service
Education
Food Safety
Department of Health
Online12-2023
Certificate IV Community Services - Community Services
WodongaTAFE
Wodonga ,VIC11-2023
Trade Certificate - Cooking
Albury Tafe
Albury, NSW11-1983
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation and Presentation
- Food handler certification
- Mobility assistance
- Allergen awareness
- Dementia care
- Personal hygiene assistance
- Emotional support
- Privacy and confidentiality
Interests
Timeline
Personal Support Worker
Dovida
02.2024 - Current
Cook
Wilson Street Takeaway
09.2021 - Current
Catering Supervisor
Beechworth Community Childcare Centre
06.2019 - 07.2022
Canteen Manager
Southern Rise Education Centre
06.2016 - 12.2019
Cafe Worker
BP Barnawartha North
08.2014 - 07.2021
Cooking Instructor
St Stephens Church
09.2009 - 06.2020
Food Safety
Department of Health
Certificate IV Community Services - Community Services
WodongaTAFE
Trade Certificate - Cooking
Albury Tafe
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