Overview
Work History
Education
Skills
Work Skills
Attributes
References
Timeline
Generic

Donna Meakin

Browns Plains,QLD

Overview

24
24
years of professional experience

Work History

Trainer and Assessor, VP Coordinator

Strategix training group
01.2021 - Current
  • Follow training and assessment programs using appropriate materials • Completion of training and assessment
  • Administration including but not limited to - Student enrollment and intake, data entry, tracking of student progress,
  • Input and modification to various funding and reporting body database systems
  • Administer course progression records including but not limited to - student coursework, scanning and storage and
  • Meeting compliance obligations
  • Provide professional advice to students from the enrollment process and throughout their studies
  • Maintain resources required for training delivery
  • Submit invoices according to the organizations standard operating procedures
  • Compete training documentation in line with organizational policies and procedures to set deadlines
  • The ability to always demonstrate resilience, empathy, kindness and professionalism when dealing with a mixed cohort
  • Of students, with varied socio-economic status, levels of academic achievement, disengagement with education or other
  • Personal, cultural, social issues

Team leader

Seasons aged living
01.2020 - 01.2021
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Personal support worker

Blue care
01.2019 - 01.2020
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.

Personal care worker

Palm Lakes Care
01.2019 - 10.2019
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and assisted residents through individual service plans.

AIN

Magnolia Gardens Aged Care
01.2017 - 01.2019
  • Assisted with ambulating, transfers and range of motion to provide clinical therapeutic services to patients.
  • Facilitated patient-centered meetings with patients' clinical and natural supports.
  • Gave assessment, diagnosis and treatment to patients and families
  • Connected with external service providers to obtain clinically necessary services for patients.
  • Led ongoing patient engagement to improve adherence to treatment plans and patient satisfaction.
  • Built strong relationships with clients to deliver emotional support and companionship.

Home duties and carer for husband

01.2009 - 01.2017

Sales Assistant

Myer Hyperdome Christmas Casual
01.2008 - 01.2009
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Fielded customer questions to share information about products, availability, and pricing.

Front of House

Kooralbyn Hotel Resort
01.2006 - 01.2007
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Machine Operators

Amcor Acacia Ridge
01.2006 - 01.2007
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.


Bartender/ T.A.B Attendant

Kuraby Hotel Kuraby
01.2000 - 01.2006
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

Strategix Training Group

Skills

  • Cultural Awareness
  • Research
  • Project Planning
  • Clerical Support
  • Conflict Resolution
  • Multitasking

Work Skills

  • Customer service experience
  • Cash handling
  • Administration experience
  • Stock take experience
  • Computer skills
  • OH&S policies and procedures
  • First Aid
  • Attending to personal care
  • Training
  • Marking assessments
  • Vp visits
  • Manual handling
  • Face to face training and online

Attributes

  • High attention to detail
  • Ability to work in a team and autonomously
  • Conflict resolution skills
  • Excellent time management experience
  • Reliable and committed
  • Quick learner

References

 Danielle Renee Chambers, Trainer/Assessor, 0433661816

Timeline

Trainer and Assessor, VP Coordinator

Strategix training group
01.2021 - Current

Team leader

Seasons aged living
01.2020 - 01.2021

Personal support worker

Blue care
01.2019 - 01.2020

Personal care worker

Palm Lakes Care
01.2019 - 10.2019

AIN

Magnolia Gardens Aged Care
01.2017 - 01.2019

Home duties and carer for husband

01.2009 - 01.2017

Sales Assistant

Myer Hyperdome Christmas Casual
01.2008 - 01.2009

Front of House

Kooralbyn Hotel Resort
01.2006 - 01.2007

Machine Operators

Amcor Acacia Ridge
01.2006 - 01.2007

Bartender/ T.A.B Attendant

Kuraby Hotel Kuraby
01.2000 - 01.2006

Strategix Training Group

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Donna Meakin