Donna Moad
Eglinton,NSW
Summary
Motivated administration assistant with over 25 years of experience offering office support in a variety of industries. Energetic and reputable individual possessing strong work ethic, professional demeanor and initiative. Exceptional customer service and decision-making skills.
Overview
25
25
years of professional experience
Work History
Administration Assistant to Regional Support Manager Offender Services and Programs
NSW Department of Communities & Justice
03.2020 - Current
- General administration duties
- Travel and accommodation bookings
- Record keeping and handling sensitive information
- Organizing meetings, taking minutes, scheduling training
- Project work
- Purchase orders, invoicing, and processing payments, pool vehicle register.
- Processed financial documents, contracts, expense reports and invoices.
- Provided administrative support to management team.
- Provided assistance with special projects as assigned by management team.
- Assisted with the preparation of reports, presentations, and spreadsheets.
- Coordinated meetings and travel arrangements for employees.
- Answered incoming calls in a professional manner.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Managed daily calendars for multiple staff members.
Children’s Services – Administration & Processing Assistant
Bathurst Regional Council
07.2014 - 02.2020
- General administration duties, customer service
- Processing parent accounts with Centrelink
- Parent enquiries and tours, relief educator as required
- Record keeping and handling sensitive information
- Organizing meetings and training
- Assisting with Family Day Care enquires and processing
- Purchase orders, invoicing, and processing payments.
Special project officer/Records officer
Bathurst Regional Council
05.2014 - 07.2014
- General administration duties
- EDRMS record keeping processes, filing & storing confidential information
- Conducting and compiling research for Cultural & Community Services
- Reporting information and meeting with a variety of community members.
Family Day Care – Administration Assistant/Personal Assistant
Bathurst Regional Council
04.2013 - 07.2014
- General administration duties, scheduling meetings and appointments
- Assist with recruitment and training
- Data entry, handling accounts and customer service.
Medical Receptionist
Loxley House Family Practice
02.2013 - 04.2013
- General administration duties, handling patient enquiries, scheduling appointments
- Data entry, handling accounts and customer service
- Record keeping and handling sensitive information.
Customer Service Advisor
Essential Energy
01.2011 - 01.2013
- Handling customer enquiries regarding accounts, disconnections and connection enquiries
- Data entry, cash handling and balancing accounts
- Investigate and follow up with meter enquiries.
Concessions Advisor
Country Energy
04.2007 - 12.2010
- General administration duties & data entry, handling confidential information, dealing with internal & external stakeholders
- Handling customer enquiries regarding energy rebates on accounts
- Verifying entitlements with Centrelink & Department of Veteran’s Affairs, following government legislation and guidelines regarding rebates, processing applications in a timely and efficient manner.
Call Centre Advisor
Country Energy
11.2004 - 04.2006
- Assisting internal and external customers, dealing with complaints, ensuring customer satisfaction
- General customer service enquiries including high accounts, supply interruption, connections & disconnections, meter enquiries and technical help
- Promote products to customers to meet KPI targets.
Information Officer – Tours and Accommodation
Bathurst Regional Council
04.1999 - 11.2004
- Provide high quality customer service, order brochures, and maintain stock
- Assist customers with information on tours, attractions, accommodation, and general enquiries
- General administration duties including mail and banking
- Provide tour information for visiting groups, arrange itineraries for groups
- Inspect properties for the Home Hire Program, allocate homes to interested parties
- Assist with the preparation of the Autumn Colors Guide, Bathurst Map & Bathurst Visitor Information Guide
- Supervision of casual staff on weekends, responsible for arranging staff coverage as needed.
Education
Certificate in Frontline Management -
01.2024
Diploma in Project Management -
01.2022
Office 365 Intermediate Training -
01.2022
Statement of Attainment in Building & Construction -
01.2021
Diploma in Business Administration -
01.2020
Diploma in Human Resources -
01.2020
Certificate II in Community Services -
01.2020
The Accidental Counsellor Training -
01.2018
Certificate III in Children’s Services -
01.2014
Certificate III in Education Support (Teacher’s Aide) -
01.2012
Certificate III in Events -
01.2011
Certificate III in Visitor Information Services -
01.2001
Certificate II in Tour Guiding -
01.2000
Diploma in Tourism -
01.1999
Certificate II in Accommodation Services Management -
01.1998
Skills
- Meeting Coordination
- Spreadsheet Management
- Document Management
- Expense Reporting
- Confidential Document Control
- Travel Arrangements
- Records Management Systems
- Account Reconciliation
- Meeting Preparation
- Administrative Support
- Scheduling appointments
- Data Entry
- Calendar Management
References
- Julian Andersen, Principal Project Officer Correctional Practice, 0472 879 292
- Peter Hall, Senior Service Integration Manager – Bathurst Correctional Centre, 02 6338 3225
- Michelle Hadley, Service Integration Manager – Kirkconnell Correctional Centre, 6329 5526
Timeline
Administration Assistant to Regional Support Manager Offender Services and Programs
NSW Department of Communities & Justice
03.2020 - Current
Children’s Services – Administration & Processing Assistant
Bathurst Regional Council
07.2014 - 02.2020
Special project officer/Records officer
Bathurst Regional Council
05.2014 - 07.2014
Family Day Care – Administration Assistant/Personal Assistant
Bathurst Regional Council
04.2013 - 07.2014
Medical Receptionist
Loxley House Family Practice
02.2013 - 04.2013
Customer Service Advisor
Essential Energy
01.2011 - 01.2013
Concessions Advisor
Country Energy
04.2007 - 12.2010
Call Centre Advisor
Country Energy
11.2004 - 04.2006
Information Officer – Tours and Accommodation
Bathurst Regional Council
04.1999 - 11.2004
Certificate in Frontline Management -
Diploma in Project Management -
Office 365 Intermediate Training -
Statement of Attainment in Building & Construction -
Diploma in Business Administration -
Diploma in Human Resources -
Certificate II in Community Services -
The Accidental Counsellor Training -
Certificate III in Children’s Services -
Certificate III in Education Support (Teacher’s Aide) -
Certificate III in Events -
Certificate III in Visitor Information Services -
Certificate II in Tour Guiding -
Diploma in Tourism -
Certificate II in Accommodation Services Management -
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