Donna Moir
Ashby
Summary
Dynamic and approachable professional with over 8 years of extensive experience in administrative and coordination roles within the healthcare industry. Recognized for a strong work ethic and commitment to delivering consistent, high-quality support while fostering an environment that encourages team collaboration and growth. Proven ability to thrive under pressure, complemented by exceptional organizational skills that consistently garner positive feedback from previous positions at Child and Adolescent Health Service (CAHS), Ramsay Health, and currently Zento Pty Ltd. Flexibility and professionalism define the approach to every challenge, ensuring effective solutions are implemented seamlessly.
Professional healthcare administrator with strong organizational and communication skills, adept at managing medical office operations efficiently. Expertise in team collaboration, administrative support, and patient care coordination, ensuring seamless workflow and high-quality service. Recognized for adaptability, problem-solving abilities, and fostering result-driven environment. Skilled in medical billing, scheduling, and regulatory compliance.
Experienced with managing patient records and administrative functions in healthcare settings, ensuring smooth office operations. Utilizes organizational skills to maintain accurate documentation and compliance with healthcare regulations. Track record of fostering cooperative team environment, leading to enhanced patient care and operational efficiency.
Overview
11
11
years of professional experience
Work History
Medical Administrator
Zento Pty Ltd
10.2023 - Current
- Provide secretarial support to surgeons and physicians Australia wide.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Assisted physicians with accurate transcription of medical reports, ensuring timely communication with patients and other healthcare providers.
- Collaborated with health insurance companies to resolve billing issues promptly, minimizing financial burden on patients. Managed office bookkeeping with insurance billing and patient payments.
- Provided exceptional customer service to all patients, addressing inquiries promptly and courteously while maintaining confidentiality.
- Ensured continuity of care for incoming patients through thorough documentation in electronic health record system during transitions between appointments.
- Trained new administrative staff members in proper procedures and protocols, ensuring consistent quality of service for patients.
- Processed prescription refill requests efficiently, verifying accuracy of information before forwarding to the appropriate physician for approval.
- Developed rapport with patients through compassionate communication and attention to their individual needs.
- Assisted in the coordination of community outreach programs, promoting awareness of available healthcare services and resources.
- Served as liaison between healthcare providers and patients’ families, ensuring clear communication regarding treatment plans and progress updates.
Outpatient Clerk
Child and Adolescent Health Service (CAHS)
11.2022 - 10.2023
- Maintained a consistent and high standard of reception and clerical support.
- Coordinated, without direct supervision, the daily processing of all new outpatient referrals.
- Liaised with Medical, Nursing, Allied Health and Support Services staff to ensure efficient prioritisation of all referrals.
- Monitored and screened incoming inter hospital, public and private phone calls, internal and external mail and visitors to the area, managing as required or directs to the appropriate personnel.
- Responsible for the provision of outpatient clerical services, reception duties and medical record maintenance including receiving and processing all direct/indirect outpatient attendances.
- Ensure that appropriate action was taken for appointments including arranging tests and the availability of all patient documentation prior to the appointment.
COVID-19 Vaccination Program – Clinic Operations Coordinator (HSU L4)
Child and Adolescent Health Service (CAHS)
06.2021 - 10.2022
- Coordinated and managed administrative teams to support the implementation and delivery of the COVID-19 Vaccination roll out at community-based clinics. This involved the rapid training and development of a large scale, efficient and effective administrative team. This team needed to be dynamic, responsive and adaptable. These staff also needed to be able to work collaboratively among themselves but also within a multidisciplinary team.
- Supported the implementation of multiple ICT change initiatives associated with Vaccinate WA and Deputy rostering system.
- Worked collaboratively with the COVID-19 vaccination team to assist in achieving some of the highest vaccination rates across Australia. It was a rapidly changing space that required a proactive team to collaborate and work effectively to ensure the community was safe.
- Coordinated and managed administrative support teams for the COVID-19 Vaccination roll out in community clinics with up to 25 administrative staff per shift in busy times.
- Supervised the daily management of program administrative staff, including rostering and ensuring appropriate staffing levels were maintained.
- Managed the operational aspects of community clinics for the Covid Vaccination rollout including administrative staffing and oversight of security and cleaning staff.
- Monitored compliance of systems and Standard Operating Procedures for the administrative team.
- Monitored compliance with all administrative policies, standards and procedures.
- Attended regular meetings with Executive and relevant stakeholders to discuss strategies and operations.
- Responsible for the recruitment, selection and orientation of administrative staff.
- Responsible for the entry, accuracy and approvals of the RoStar and Deputy payroll rostering system including liaising with staff to resolve any payroll queries or issues.
- Responsible for a high level organisational and analytical approach to issues to ensure workable solutions, including when clinics were required to support a mobile vaccine delivery model.
- Maintained and ordered consumables for community clinics.
- Coordinated multidisciplinary teams to enhance service delivery and patient care outcomes.
- Developed operational procedures to streamline workflows and improve efficiency across departments.
- Managed scheduling and resource allocation to ensure optimal staffing levels for clinic operations.
- Oversaw compliance with regulatory standards, ensuring adherence to quality assurance protocols in operations.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
Private Admissions Officer
Ramsay Health Joondalup
10.2016 - 06.2021
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Completed and filed financial documentation for accounting purposes.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Administration tasks (i.e: Bed Checks, Scanning, Data Entry, manages six private wards).
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Coordinated patient scheduling, check-in, checkout, health fund check for private health insurance and payments for billing.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Attended to customer's enquiries and complaints.
- Coded all direct admits for Worker's compensation and admitted patients.
Relief Clerk
Princess Margaret Hospital
12.2014 - 09.2016
- Emergency Department
- Outpatients
- Ward Clerk
- Admissions
Skills
- Medical billing management
- Patient confidentiality maintenance
- Conflict resolution strategies
- Resource allocation optimization
ATTRIBUTES
- Versatile: Working across clinics, theatre and home environments to meet unique organizational needs. Flexible with changing demands, a strong work ethic and commitment to providing a consistent and professional service.
- Responsive: Work well under pressure with the ability to prioritise and provide support and direction. Every employer has acknowledged my organisational ability.
- Values Orientated: Respectful, open, and approachable leadership style focusing on building capacity in teams and excellence in service delivery.
- Relationship Builder: Building authentic stakeholder engagement practices and developing productive working relationships and networks.
Timeline
Medical Administrator
Zento Pty Ltd
10.2023 - Current
Outpatient Clerk
Child and Adolescent Health Service (CAHS)
11.2022 - 10.2023
COVID-19 Vaccination Program – Clinic Operations Coordinator (HSU L4)
Child and Adolescent Health Service (CAHS)
06.2021 - 10.2022
Private Admissions Officer
Ramsay Health Joondalup
10.2016 - 06.2021
Relief Clerk
Princess Margaret Hospital
12.2014 - 09.2016