Donna Monaghan
Orange
Summary
Dynamic Case Manager at Barnardos with expertise in service coordination and client advocacy. Proven track record in developing annual case plans and fostering community engagement. Skilled in relationship building and critical thinking, successfully enhancing client outcomes and promoting cultural competency within multidisciplinary teams. Committed to empowering families and improving educational support strategies.
Passionate staff member at Glenroi Heights Public School, enjoyed working with children and families in low socioeconomic areas, to enhance the Educational outcomes of Aboriginal students were being met. Culturally proud, incorporated culture in the classroom and school community, whilst providing a culturally safe space for all. Assisted in the coordination of Personalised Learning Plan meetings, using strong and effective communication skills to enhance parent participation and support. .
Overview
18
18
years of professional experience
Work History
Case Manager
Barnardos
10.2019 - 10.2025
- Facilitated client assessments to identify needs and develop tailored support plans.
- Coordinated service delivery among multidisciplinary teams to ensure comprehensive care.
- Monitored client progress, adjusting interventions based on individual circumstances and outcomes.
- Advocated for clients' rights and resources within community systems and agencies.
- Build relationships and connections with children, young people, parents, extended family and carers that are strengths based, support capacity building and transparent.
- Plan, supervise and coach parents and others in family time, and other interactions, to build parenting skills and capacity.
- Advocate with internal and external services to deliver interventions to children, young people, families and carers that will support and nurture their needs and develop their skills.
- Maintain up to date written and electronic records in accordance with legislation, practices and policies.
- Prepare written updates, reports, and Affidavits to statutory bodies such as the Department of Communities and Justice and the Children’s Court.
Aboriginal Community Engagement Officer
Orange City Council
08.2017 - 06.2018
- Developed and implemented community engagement strategies to enhance local participation in council initiatives.
- Collating and updating outcomes from the Orange City Council Aboriginal Community Strategic Plan. Inclusive of areas relating to the needs of Aboriginal people.
- Orangised and facilitated an Elders group, including networking to ensure Elder care needs were being met.
- Collaborated with local organisations to strengthen partnerships and improve community resource accessibility.
- Participated in NAIDOC committee, along with significant cultural events throughout the calendar year.
Schools Learning Support Officer
Department Of Education
01.2008 - 09.2017
- Supported individualized education plans by implementing tailored instructional strategies.
- Collaborated with teachers to create a positive learning environment for students with special needs.
- Assisted in assessing student progress and adapting teaching methods accordingly.
- Facilitated communication between students, teachers, and parents to enhance educational outcomes.
- Provided individual supports for children with special needs.
- Held an interim position as Aboriginal Education Officer, providing ongoing relationship building between parents, community and school environment.
- Being involved with organising NAIDOC events, recognition of significant cultural celebrations/events.
- Building culturally safe spaces within the school environment,
- Build and maintain positive relationships with students, staff and school community.
- Involved with the development of School Reconciliation Action Pan (RAP).
- Monitoring Aboriginal students attendance and ongoing advocacy to achieving optimal educational outcomes.
Education
High School Diploma -
Cobar High School
Cobar12-1994
Skills
- Service coordination
- Progress monitoring
- Client advocacy
- Cultural competency
- Educational support strategies
- Community engagement
- Relationship building
- Stakeholder collaboration
- Family support interventions
- Time management
- Positive attitude
- Email and telephone etiquette
- Critical thinking
- Emotional awareness
- Support planning
- Individual support provision
- Community engagement strategies
- Event organization
- Attendance monitoring
Timeline
Case Manager
Barnardos
10.2019 - 10.2025
Aboriginal Community Engagement Officer
Orange City Council
08.2017 - 06.2018
Schools Learning Support Officer
Department Of Education
01.2008 - 09.2017
High School Diploma -
Cobar High School