DONNA MOON
Warilla,NSW
Summary
Accomplished Office Manager known for strong organizational skills and staff training capabilities. Successfully managed office operations and fostered a collaborative workplace, enhancing team performance and client satisfaction.
Overview
2027
2027
years of professional experience
Work History
Office Manager/Receptionist/Housekeeping
Desire's
Unanderra
2021 - Current
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Clean and present the facility at a high standard and inline with council regulations. Ensure that each room is presented in an inviting, hygienic manner and complete room cleans at the commencement of my shift, after each client, and complete a thorough end of shift clean of all rooms, guest bathrooms, introduction rooms and staff room.
- Ensure attention to detail when preparing and presenting the rooms for the start of shift, during and at the final end of shift clean and ensure this level is maintained through the shift.
- Complete the daily/shift cleaning checklist at the start and end of each shift for each room and all common areas.
- Identify any health, hygiene, workplace health and safety concerns in the correct format and communicate these directly to management.
- Addressed clients' needs to enhance their experience and satisfaction.
- Managed daily office operations and maintained a productive work environment.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized staff rosters and room delegation.
- Coordinated office functions and managed marketing efforts on social media, including staging and capturing photos and videos of staff.
- Maintained confidential records relating to personnel matters.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed employees to ensure a harmonious workplace and help to avoid staff conflicts by being aware of staff personality traits/triggers etc to overcome conflict and difficulties.
- Developed and implemented office policies and procedures.
- Negotiated vendor contracts to secure favorable terms and achieve cost savings for the organization.
- Developed communication strategies that enhanced collaboration between departments.
Owner/Licensee/Director/Authorized Supervisor
Lake Illawarra Pre-School & Kindergarten
Lake Illawarra
06.2001 - 2019
Early Childhood Educator/Room Leader
Little Zak's
Corrimal
2020 - 2021
Qualified Educator
Camperdown
2000 - 2001
Qualified Educator/Assistant Director
Cornwall Cottage
Auburn
1999 - 2000
Untrained Educator
Ashfield Infants Home
Ashfield
1996 - 1999
Education
Diploma of Childcare & Education - Education Early Childhood
Australian Childcare Careers College
BBA - Education Early Childhood
Charles Sturt University
Armadale, VICSkills
- Office administration
- Bookkeeping
- Payment tracking
- Inventory management
- Clerical support
- Event coordination
- Customer service
- Customer relations
- Effective communication
- Clear oral/written communication
- Team leadership
- Staff management
- Employee supervision
- Training and coaching
- Employee training
- Conflict resolution
- Conflict management
- Team supervision
- Problem solving
- Time management
- Organizational skills
- Organizational skills
Timeline
Owner/Licensee/Director/Authorized Supervisor
Lake Illawarra Pre-School & Kindergarten
06.2001 - 2019
Office Manager/Receptionist/Housekeeping
Desire's
2021 - Current
Early Childhood Educator/Room Leader
Little Zak's
2020 - 2021
Qualified Educator
Camperdown
2000 - 2001
Qualified Educator/Assistant Director
Cornwall Cottage
1999 - 2000
Untrained Educator
Ashfield Infants Home
1996 - 1999
Diploma of Childcare & Education - Education Early Childhood
Australian Childcare Careers College
BBA - Education Early Childhood
Charles Sturt University