Donna Nguyen
Noble Park,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
UNIQLO
11.2020 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
Sales Consultant Representative
Optus Telecommunications
02.2020 - 07.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Assistant Manager
KFC
12.2015 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Killester College
Springvale, VIC12.2017
Skills
- Health and Safety Regulations
- Operational Efficiency and Safety
- Customer Relations
- Hiring and Training
- Staff Management
- Customer Relationship Management
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Certification
- Certificate III in Retail Operations
- First Aid Certificate
Timeline
Assistant Manager
UNIQLO
11.2020 - Current
Sales Consultant Representative
Optus Telecommunications
02.2020 - 07.2020
Assistant Manager
KFC
12.2015 - 07.2019
High School Diploma -
Killester College
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