Donna Page
Kawana, Qld ,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Pricing Integrity
Bunnings
11.2007 - Current
- Complied National pricing standards in line with ACCC and business model requirements and expectations.
- Established internal price audit procedures daily to ensure price management is implemented in line with Bunnings Price Integrity policy
- Implemented and regularly reviewed Clearance and Temporary Price Reduction strategies in line with Bunning's Price integrity policy
- Maintained and managed location bay layouts updates to pricing and product location updates
- Works in conjunction with regular pricing audits, price comparison and price matching with competitor outlets
Cafe Barista
Bunnings Warehouse
11.2007 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Helped management keep adequate supply on hand by notifying of shortages.
Customer Service Representative
Bunnings Warehouse
11.2007 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Responsible Service of Alcohol (RSA)
Rockhampton TAFE
Rockhampton, QLD2010
Online Continuous Internal Learning Courses
Bunnings
Yeppoon, QLD2007
Hospitality
TAFE Queensland - Rockhampton
Rockhampton, QLD2003
Skills
- Work Planning
- Operational Reporting
- Employee Training Oversight
- Risk Assessment
- Compliance Assessment
- Sales Support
- Decision-Making
- Relationship Building
Timeline
Pricing Integrity
Bunnings
11.2007 - Current
Cafe Barista
Bunnings Warehouse
11.2007 - Current
Customer Service Representative
Bunnings Warehouse
11.2007 - Current
Responsible Service of Alcohol (RSA)
Rockhampton TAFE
Online Continuous Internal Learning Courses
Bunnings
Hospitality
TAFE Queensland - Rockhampton
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