Donna Pethybridge
West Hoxton
Summary
Dynamic and detail-oriented professional with a proven track record at David Jones, excelling in customer service and team leadership. Known for enhancing brand visibility and fostering positive customer relations, while effectively managing budgets and inventory. Exceptional communication and problem-solving skills ensure high-quality experiences and operational efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Marriage Celebrant
Married by Donna Claire
05.2022 - Current
- Deliver professional wedding ceremony services.
- Build rapport with customers and elevate their personal experience, by assisting with legal requirements, planning and inspiration for their wedding day.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Manage time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Ability to remain calm in all situations and calm people around me, in my work environment.
- High level, practical problem solving skills.
- Responsible and law abiding.
Beauty Advisor/Counter Manager - Estee Lauder
David Jones
07.2015 - Current
- Managed and motivated beauty advisors to be productive and engaged in work,
- Built brand visibility and awareness by improving visual marketing, to attract and recruit new customers.
- Enhancing customer satisfaction by offering luxe customer services and ensuring a high quality experience is delivered, building positive customer relations.
- Developed brand awareness and a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Managed budgets effectively, ensuring optimal financial performance for business growth.
- Maintained professional, organised, and safe environment for employees and customers.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw inventory management, optimizing stock levels and identifying local customer needs.
Beauty Advisor/Counter Manager - Elizabeth Arden
David Jones
04.2014 - 07.2015
- Managed and motivated beauty advisors to be productive and engaged in work,
- Built brand visibility and awareness by improving visual marketing, to attract and recruit new customers.
- Enhancing customer satisfaction by offering luxe customer services and ensuring a high quality experience is delivered, building positive customer relations.
- Developed brand awareness and a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Managed budgets effectively, ensuring optimal financial performance for business growth.
- Maintained professional, organised, and safe environment for employees and customers.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw inventory management, optimizing stock levels and identifying local customer needs.
Travel Consultant
Flight Centre
09.2013 - 03.2014
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travellers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Collected, handled and documented payments for travel services and associated feels.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
Beauty Advisor/Counter Manager - Lancome
David Jones
03.2009 - 09.2013
- Managed and motivated beauty advisors to be productive and engaged in work,
- Built brand visibility and awareness by improving visual marketing, to attract and recruit new customers.
- Enhancing customer satisfaction by offering luxe customer services and ensuring a high quality experience is delivered, building positive customer relations.
- Developed brand awareness and a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Managed budgets effectively, ensuring optimal financial performance for business growth.
- Maintained professional, organised, and safe environment for employees and customers.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw inventory management, optimizing stock levels and identifying local customer needs.
Wages and Administration Clerk
C & D Asphalting Services
01.2007 - 12.2008
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Input purchases and reconciled accounts within MYOB, upholding accuracy for all updates.
- Provided quality clerical support through data entry, document management, employee payment/allowances and email correspondence.
Education
No Degree - Cert. II in Marriage Celebrancy
Rose Training
Brisbane, QLD05-2022
No Degree - Travel Agency
Sydney Travel Academy
Sydney10-1992
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Marriage Celebrant
Married by Donna Claire
05.2022 - Current
Beauty Advisor/Counter Manager - Estee Lauder
David Jones
07.2015 - Current
Beauty Advisor/Counter Manager - Elizabeth Arden
David Jones
04.2014 - 07.2015
Travel Consultant
Flight Centre
09.2013 - 03.2014
Beauty Advisor/Counter Manager - Lancome
David Jones
03.2009 - 09.2013
Wages and Administration Clerk
C & D Asphalting Services
01.2007 - 12.2008
No Degree - Cert. II in Marriage Celebrancy
Rose Training
No Degree - Travel Agency
Sydney Travel Academy
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