Donna Reushle

Work History

Commercial Concepts

Coolum Beach , QLD

07.2018 - 10.2023

Maintained open and ongoing communication with clients to meet needs and expectations.
Established new customer accounts using negotiation and sales closing abilities.
Determined business development opportunities and implemented effective strategy for client acquisition.
Leveraged cold calling, in-person visits and referrals to build leads.
Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Liaised with channel partners to build business.
Participated in industry and trade organizations to build industry and customer alliances.
Resolved customer complaints regarding sales and service.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Determined price schedules and discount rates.

ALH Group

Alexandra Headlands , QLD

05.2022 - 08.2023

Organized schedules, workflows and shift coverage to meet expected business demands.
Delegated daily tasks to team members to optimize group productivity.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Completed inventory audits to identify losses and project demand.
Resolved customer inquiries and complaints requiring management-level escalation.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Organized team activities to build camaraderie and foster pleasant workplace culture.
All aspects of daily operations, opens & closes, gaming clearances, staff training and leadership.

North Shore Tavern

Mudjimba , QLD

01.2021 - 04.2022

Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
Managed cleaning, maintenance and repair of venue grounds, equipment and facilities.
Prepared staff work schedules and assigned team members to specific duties.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Structured HR consulting services to support clients during organizational developments and changes.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Timber Lounge Components

Clevland , QLD

03.2008 - 10.2020

Developed key customer relationships to increase sales.
Answered product questions with up-to-date knowledge of sales and promotions.
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
Presented products and services to prospective and existing customers to meet client needs.
Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Contacted new and existing customers to outline benefits of products.
Fostered relationships with customers to expand customer base and retain business.
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Monitored customer order process and addressed customer issues.
Demonstrated product features to align with customer needs.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Drove substantial sales through suggestive selling and by promoting add-on purchases.
Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Greeted customers to determine wants or needs.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.