Donna Richards
Education Assistant
Midvale,WA
Summary
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, willingness to learn. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and compassionate about becoming an Education Assistant, with formal training and hands-on classroom experience supporting diverse learners. Skilled in behavior support, inclusive education strategies, and fostering positive student engagement. New qualifications in School Based Education Support to strengthen expertise in classroom management and tailored learning support.
Overview
2026
2026
years of professional experience
Work History
Certificate III in School Based Education Support
NMTAFE
Perth, WA
07.2025 - 12.2025
Certificate III in Community Services – Completed
Industry skills
Malaga, WA
03.2025 - 06.2025
Foster Care Provider
Department of Families and Services
Perth, WA
11.2023 - 05.2024
- To nurture, protect, and advocate on behalf of an infant.
- Adhered to state policies regarding licensing requirements and regulations related to foster care services.
- Supervised visits between biological parents and their children while ensuring safety protocols were followed.
- Fostered positive relationships with biological families, facilitating visits and communication where appropriate.
Customer Service Officer
Thrifty Corporate
Perth Airport, WA
01.2010 - 01.2020
- Achieved KPI and company goals through effective upselling of add-on services.
- Provided exceptional customer support via phone, email, and in-person communication.
- Trained staff with ongoing support to ensure smooth onboarding and retention.
- Supervised the team during peak periods to enhance sales and support management.
- Conducted quality assurance for vehicles, ensuring readiness for customer collection.
- Trained new employees on company policies related to customer service practices.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Collaborated with team members to improve overall service delivery processes.
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collected deposits or payments and arranged for billing.
Working With Children Check – Valid
WA
Perth
- valid until 14/11/2026
Skills
- Collaboration and communication
- Critical thinking and problem solving
- Conflict resolution and adaptability
- Leadership and innovation
References
- Jane-Marie Southworth, Thrifty Corporate, 0407 743 633
- Sonja Duljas, Thrifty Corporate, 0408 879 619
Current Responsibilities
- Home duties including Aged Care
- Provided emotional support and companionship
- Advocate on behalf of a child, supporting their educational, health, and social well-being
- Conflict resolution, managing challenging behaviour
Timeline
Certificate III in School Based Education Support - NMTAFE
07.2025 - 12.2025
Certificate III in Community Services – Completed - Industry skills
03.2025 - 06.2025
Foster Care Provider - Department of Families and Services
11.2023 - 05.2024
Customer Service Officer - Thrifty Corporate
01.2010 - 01.2020
Working With Children Check – Valid - WA