Donna Rowen
Perth,WA
Summary
I have worked for Regis for 7 years, doing roles in Housekeeping and managing the tavern. I am safety minded person who's values align with the Regis values. I am hard working, reliable and a trustworthy person who is a quick thinker with the ability to think outside the square. I am ready to take on new opportunities for professional growth and career development with Regis Resources.
Overview
21
21
years of professional experience
Work History
Utility/Bar Manager
Regis Resources Ltd Garden Well Mine
10.2018 - Current
- Led bar operations, ensuring compliance with safety and health regulations.
- Developed and implemented training programs for new staff, enhancing service quality.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Enhanced customer satisfaction by fostering a welcoming and engaging environment
- Streamlined bar processes, increasing efficiency and reducing service time during peak hours.
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Handled customer complaints professionally, resolving issues promptly and effectively.
Utility Worker
Regis Resources Ltd Garden Well Mine
10.2018 - Current
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained cleanliness and organization of guest rooms to enhance overall guest satisfaction
- Collaborated with team members to optimize housekeeping schedules and workflows.
Night Shift Manager
Desmond Delargi
01.2005 - 09.2018
- Oversaw nightly operations ensuring efficient workflow and adherence to safety protocols.
- Coordinated team schedules to maximize coverage and productivity during peak hours.
- Trained staff on operational procedures and best practices for improved performance.
- Implemented process improvements resulting in enhanced efficiency and reduced downtime.
- Resolved employee conflicts promptly, fostering a positive work environment.
- Prepared materials for following shift.
- Ran nightly reports closing out various accounts and detailing daily activities.
Education
High School Diploma -
Tongariro High School
Turangi NZ11-1988
Skills
- Customer service
- Team leadership
- Problem-solving
- Staff training
- Responsible alcohol service
- Bar management
- Outgoing personality
- Safety awareness
- Supply ordering
- Verbal and written communication
- Decision-making
- Cash handling
- Team building
- POS system proficiency
Timeline
Utility/Bar Manager
Regis Resources Ltd Garden Well Mine
10.2018 - Current
Utility Worker
Regis Resources Ltd Garden Well Mine
10.2018 - Current
Night Shift Manager
Desmond Delargi
01.2005 - 09.2018
High School Diploma -
Tongariro High School