Donna Saunders
Toowoomba,QLD
Summary
Professional with demonstrated experience in administrative support, prepared to excel in streamlining office operations and enhancing productivity. Strong focus on team collaboration and achieving results, known for reliability and adaptability to changing needs. Skilled in scheduling, data management, and communication, with keen ability to prioritize and handle multiple tasks efficiently. Recognized for organizational skills and proactive approach to problem-solving. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administration / Reception
Col Wilkie Body Works
02.2024 - Current
- Managed front desk operations, ensuring efficient customer check-in and appointment scheduling
- Confirmed appointments, communicated with clients, and updated client records
- Assisted in preparation of month-end closing schedules for timely financial reporting
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Organized, maintained and updated information in computer databases
- Coordinated communication between departments, enhancing workflow and information sharing
- Processed invoices and payments, ensuring accuracy and compliance with company policies.
- Verified vendor statements and reconciled discrepancies to maintain accurate financial records.
Receptionist / Shed and Patio Administration
Metroll Toowoomba
09.2023 - 02.2024
- Answered phone promptly and directed incoming calls to correct offices
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Responded to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, filing and scanning
- Maintained visitor log for entering and leaving facility for security purposes
Office Administrator
Platinum Roofing Pty Ltd Toowoomba
02.2010 - 09.2023
- Managed office operations, ensuring streamlined communication and efficient workflow across departments
- Developed and maintained filing systems, enhancing document retrieval and organizational efficiency
- Facilitated correspondence with clients, maintaining professional relationships and timely responses
- Maintained electronic and paper filing systems for easy retrieval of information
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and administrative tasks.
- Reconciled account files and produced monthly reports
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries
- Processed vendor invoices, ensuring timely and accurate payment in accordance with company policies
- Managed accounts receivable, facilitating prompt customer payments through effective follow-up communications
- Reconciled monthly statements to ensure alignment between accounts payable and receivable records
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company's cash position at any given time
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records
- Contributed to successful financial audits by providing well-organized documentation of all relevant transactions and account balances
- Prepared monthly reports of accounts receivable and accounts payable for management review
- Managed and responded to correspondence and inquiries from customers and vendors
- Reconciled company bank and credit card accounts, investigating, and resolving discrepancies to keep accounts audit-ready
Property Manager / Administration
Ray White Rural Crow Nest
01.2006 - 01.2010
- Directed property management operations, ensuring tenant satisfaction and asset optimization
- Developed and executed maintenance schedules, improving property longevity
- Led team in delivering exceptional customer service to tenants and Landlords
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics
- Maintained original leases and renewal documents in digital and hardcopy format for property management office
- Introduced prospective tenants to types of properties available and performed tours of premises
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Conducted regular property inspections to preemptively identify and address maintenance needs
- Streamlined rent collection processes, significantly reducing late payments
- Monitored and tracked payments and expenses, providing timely and accurate financial reports
- Communicated effectively with owners, residents, and on-site associates
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Completed final move-out walk-throughs with tenants to identify required repairs
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants
Patient Administration Services
St. Vincent’s Hospital
01.2001 - 01.2002
- Coordinated patient admissions, ensuring accurate documentation and compliance with hospital policies
- Streamlined communication between departments, enhancing patient flow and operational efficiency
- Developed and implemented standardized procedures for handling complex admission cases
- Collaborated with medical staff to facilitate timely admissions for urgent care patients
- Enhanced patient experience by providing compassionate assistance throughout the admissions process
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills
- Maintained accurate records in electronic health system while safeguarding confidential patient information at all times
- Increased satisfaction rates by promptly addressing concerns raised by patients or their families during the admissions process
- Contributed to positive work environment by fostering strong relationships among colleagues within the Admissions Department as well as other departments throughout the hospital
- Managed high call volumes to schedule appointments, verify insurance coverage, and address patient inquiries professionally
- Assisted with medical coding and billing tasks
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Skills
- Attention to detail
- Multitasking Abilities
- Customer service
- Reliability
- Excellent communication
- Organizational skills
- Telephone and email etiquette
- Team collaboration
- Positive and professional
- Bookkeeping
- Data entry
- Time management
Timeline
Administration / Reception
Col Wilkie Body Works
02.2024 - Current
Receptionist / Shed and Patio Administration
Metroll Toowoomba
09.2023 - 02.2024
Office Administrator
Platinum Roofing Pty Ltd Toowoomba
02.2010 - 09.2023
Property Manager / Administration
Ray White Rural Crow Nest
01.2006 - 01.2010
Patient Administration Services
St. Vincent’s Hospital
01.2001 - 01.2002
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