Donna Scrivener
Bundaberg,Qld
Summary
*Adept at fostering client relationships and improving service delivery, I leveraged my punctuality and excellent communication skills at 13CABS to enhance customer satisfaction. Friendly and outgoing, proficient in safe operations, passenger transportation and GPS mapping. Excellent communicator and problem solver with solid track record in field. Outstanding safety record and consistently requested by repeat customers for regular transportation.
*Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Professional Taxi Driver
13CABS
08.2024 - Current
- Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
- Assisted passengers with luggage and personal belongings, providing exceptional customer service.
- Increased business through effective marketing strategies such as offering referral incentives to existing clients.
- Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
- Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
- Handled cash transactions accurately and efficiently after each fare, maintaining financial records for tax purposes.
- Kept accurate logs of mileage driven, fares collected, expenses incurred, and hours worked per shift as required by company policy or local regulations.
Disability Support Worker
Endeavour Foundation
03.2023 - 02.2024
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Ran errands, and completed weekly grocery shopping with clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Implemented behaviour management techniques when required for the safety of both clients and staff members involved.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
Administrative Assistant
Tackleworld Bundaberg
09.2020 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Accounts payable and receivable
- Prepare and process weekly payroll
- Taxation preparation and processing of GST,PAYG and BAS
Education
Certificate III in Ageing And Disabilty
STEPS Education And Training
Bundaberg QLD 08.2022 - 05.2023
Skills
- Safe Driving
- Punctuality
- Cleanliness
- Local Area Knowledge
- Adaptable nature
- Conflict resolution skill
- Outgoing and Friendly
- Attention to Detail
- Time Management
- Excellent Communication
Timeline
Professional Taxi Driver
13CABS
08.2024 - Current
Disability Support Worker
Endeavour Foundation
03.2023 - 02.2024
Certificate III in Ageing And Disabilty
STEPS Education And Training
08.2022 - 05.2023
Administrative Assistant
Tackleworld Bundaberg
09.2020 - 04.2022
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