Donna Smith
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of service provision.
Overview
20
20
years of professional experience
Work History
Manager, CHSP, CVS, ER and Care-finder
People Who Care Inc
01.2020 - 11.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Onboarded new employees with training and new hire documentation.
Community Engagement Lead
New Spring Inc
07.2013 - 12.2019
- Conducted analysis of community needs and resources to support strategic plans.
- Assisted with business communications via email, social media and mailings.
- Evaluated donation and sponsorship requests and made funding recommendations.
- Developed classes and events fostering loyalty and educating groups about offerings.
- Expanded reach of existing programs through tactical marketing campaigns targeting underrepresented populations.
Manager of Community Services
Riverview Inc
01.2004 - 12.2012
- Developed public speaking skills by presenting information about available services at various events.
- Enhanced community engagement by developing and implementing outreach programs.
- Established strong relationships with stakeholders, promoting collaborative efforts in service development.
- Conducted needs assessments to identify gaps in current services and inform future planning efforts.
Education
Bachelor of Arts - Social Sciences
Edith Cowan University
Perth, WA12.2003
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Work Planning and Prioritization
Affiliations
- Nardine Wimmins Refuge (life member) previous Chairperson
- Sports chaplaincy Australia (Chaplain)
- Street Chaplains WA - previous Area leader ( Armadale)
Timeline
Manager, CHSP, CVS, ER and Care-finder
People Who Care Inc
01.2020 - 11.2023
Community Engagement Lead
New Spring Inc
07.2013 - 12.2019
Manager of Community Services
Riverview Inc
01.2004 - 12.2012
Bachelor of Arts - Social Sciences
Edith Cowan University
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