Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Swadling

Mindaribba,NSW

Summary

Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Reliable Commercial Cleaner thrives in fast-paced, challenging environments and ambitiously works under pressure. Consistently strives for excellence to maximize customer satisfaction. Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

40
40
years of professional experience

Work History

House Cleaner

Miss Jaynes Cleaning Services
Bulahdelah, New South Wales
04.2021 - Current
  • Organized cleaning supplies and equipment for efficient workflow and accessibility.
  • Maintained high standards of cleanliness by following established protocols and checklists.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Washed windows inside and outside as needed.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
  • Operated industrial cleaning equipment safely in accordance with manufacturer's instructions.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Performed all cleaning for New build houses.

Property Manager

LJ Hooker Real Estate
Hawks Nest, New South Wales
10.2015 - 02.2021
  • Managed rental properties by coordinating maintenance and repairs effectively.
  • Developed tenant relationships through regular communication and support initiatives.
  • Oversaw lease agreements ensuring compliance with policies and regulations.
  • Conducted property inspections to maintain safety standards and property condition.
  • Maintained financial records related to rent collections and operational expenses.
  • Handled resident complaints and expedited maintenance requests.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.

Holiday Property Manager

Tea Gardens Real Estate
Tea Gardens, New South Wales
10.1999 - 03.2015
  • Oversaw property maintenance and coordinated repairs with service providers.
  • Conducted regular property inspections to ensure compliance with regulations.
  • Organised cleaners to clean holiday properties on vacating.
  • Maintained accurate financial records for property expenses and income tracking.
  • Trained junior staff on property management best practices and procedures.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Oversaw daily operations, maintenance, and administration of various properties.
  • Done all End of Month accounting and owner payments for holiday and permanent related properties.

House Cleaner

Raine and Horne Real Estate
Tea Gardens, New South Wales
03.1994 - 09.1999
  • Organized cleaning supplies and equipment for efficient workflow and accessibility.
  • Maintained high standards of cleanliness by following established protocols and checklists.
  • Reported maintenance issues to management for prompt resolution and customer satisfaction.
  • Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
  • Swept, mopped, vacuumed and polished floors of all types.
  • Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
  • Sanitized doorknobs, light switches and other frequently touched surfaces.
  • Washed windows inside and outside as needed.
  • Emptied wastebaskets and replaced liners.
  • Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
  • Washed and dried dishes to maintain clean and orderly kitchen.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Transported trash bags to designated outdoor receptacles for disposal.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Maintained supplies such as paper towels, toilet tissue, soaps.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Maintained and organized cleaning supplies stock.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Sorted and counted linens and organized in storage areas.

Checkout Operator

Woolworths
Brisbane, Queensland
06.1990 - 06.1991
  • Scanned items efficiently to ensure accurate customer transactions.
  • Managed cash register operations and handled various payment methods.
  • Maintained cleanliness and organization of checkout area for customer comfort.
  • Processed refunds and exchanges according to store policies and procedures.
  • Greeted customers in a friendly and courteous manner.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Balanced tills daily to ensure accuracy of transactions.
  • Provided assistance to customers with product selection queries.
  • Followed store policies regarding returns, refunds, discounts.
  • Assisted in the unloading and stocking of inventory items as needed.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Performed price checks for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.

Checkout Operator

Chamens Supermarket
Condobolin, New South Wales
02.1985 - 04.1990
  • Scanned items efficiently to ensure accurate customer transactions.
  • Assisted customers with product inquiries and provided excellent service.
  • Managed cash register operations and handled various payment methods.
  • Maintained cleanliness and organization of checkout area for customer comfort.
  • Processed refunds and exchanges according to store policies and procedures.
  • Collaborated with team members to optimize checkout flow during peak hours.
  • Monitored inventory levels at checkout and communicated restocking needs to management.
  • Greeted customers in a friendly and courteous manner.
  • Processed cash, credit, debit, and check payments accurately and efficiently.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Balanced tills daily to ensure accuracy of transactions.
  • Resolved customer complaints in a professional manner.
  • Followed store policies regarding returns, refunds, discounts.
  • Performed opening and closing procedures for store registers as required.
  • Assisted in the unloading and stocking of inventory items as needed.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.
  • Verified the age of customers when selling alcohol or tobacco products.
  • Performed price checks for customers.
  • Packed and bagged products according to customer preferences.
  • Organized register supplies in front end and storage areas.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.

Education

High School Diploma -

Condobolin High School
Condobolin, NSW
12-1984

Skills

  • Cleaning procedures
  • Chemical handling
  • Window washing
  • Maintenance reporting
  • Time management
  • Customer service
  • Attention to detail
  • Effective communication
  • Payment collection
  • Cleaning and sanitization
  • Bathroom sanitation
  • Safe chemical handling
  • Window cleaning
  • Housekeeping
  • Safe cleaning with chemicals
  • Health and safety compliance
  • Tile and grout care
  • Gardening tasks
  • Kitchen cleaning

Timeline

House Cleaner

Miss Jaynes Cleaning Services
04.2021 - Current

Property Manager

LJ Hooker Real Estate
10.2015 - 02.2021

Holiday Property Manager

Tea Gardens Real Estate
10.1999 - 03.2015

House Cleaner

Raine and Horne Real Estate
03.1994 - 09.1999

Checkout Operator

Woolworths
06.1990 - 06.1991

Checkout Operator

Chamens Supermarket
02.1985 - 04.1990

High School Diploma -

Condobolin High School

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Donna Swadling