Results-driven National Service Manager known for productivity and efficiency in task completion. Specialise in strategic planning, team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability to drive operational excellence and improve service delivery standards.
President, Strathalbyn Bowls Club, Current
When I’m not working I enjoy spending time with my family, playing Lawn Bowls and serving on various committees within the sport both in South Australia and interstate.
Throughout my career, I’ve had the privilege of making a meaningful impact on nationwide operations across diverse sectors, including Plant Equipment Maintenance, Automotive, Mining, and Logistics. I thrive at the intersection of operational challenges, fostering staff connections, and cultivating team cohesion through a relatable and collaborative leadership style. My capacity to lead has been proven across metropolitan, regional, and remote environments, managing both hybrid/remote and in-person teams with hundreds of staff members. At the core of my approach is a commitment to adding value through 1) genuine, approachable interactions that resonate with staff and 2) maximizing resource efficiency to ensure seamless operations management., Various leadership positions within critical aspects of business with up to 28 direct reports at one time., Operations positions that were critical to transform infrastructure to leverage efficiencies site-wide., Trusted with the responsibility of training and building capacity of many staff at once., Recognised for my capacity to juggle high-stakes and high-volume workflow while ensuring that effective and long-term organisation and people capability is uplifted., Operations/Project Management, Physical Assets Maintenance and Planning, Commercial Strategic Planning, Safety, Health, Environmental & Quality management, Financial Management & Forecasting, Stakeholder Management, Leadership philosophy underpinned by tenants such as ‘my team doesn’t work for me, but with me’, proof of my efficacy is ‘in the pudding’, ‘when something goes wrong, relationships can be made even stronger’, ‘I take my responsibility more seriously than my rights’, ‘direct feedback is key but always with kindness’., An eye for detail that makes the difference in strategic operations that involve high-level logistics., A warmth and focus in leading people and getting the job done that permeates through the team., Commitment to continuous improvement that involves application of my whole self to ensure progress is made and goals are achieved., Capacity to process vast amounts of ambiguous and multi-faceted data and then assess key attributes that inform the development of process and procedures that are readily usable across work teams.