Summary
Overview
Work History
Education
Skills
Trainingandprofessionaldevelopment
Boardscommitteesassociations
Licensescertificates
Websites
Voluntaryworkpersonalinterests
Professionalreferees
Summary
Profile Snapshot
Timeline
Generic

Robert Woolcock

Mount Barker,Australia

Summary

Results-driven National Service Manager known for productivity and efficiency in task completion. Specialise in strategic planning, team leadership, and customer relationship management. Excel in communication, problem-solving, and adaptability to drive operational excellence and improve service delivery standards.

Overview

17
17
years of professional experience

Work History

National Service Manager

Energy Power Systems Australia
01.2023 - Current
  • Directed fleet operations to optimise efficiency and service quality at national branches.
  • Implemented a comprehensive 5-year plan focusing on lifecycle management
  • Directed hiring, training, and retention efforts.
  • Standardized operational guidelines and performance measurements, resulting in improved customer contentment
  • Fostered team cohesion across various locations, leading to increased workforce efficiency
  • Implemented process enhancements leading to significant reduction in operational downtime
  • Built strong, cross-functional relationships to align service operations with sales, resulting in [X% increase] in client retention and satisfaction.
  • Conducted data-driven evaluations of fleet performance, making informed decisions that extended asset life

Project Operations Manager

Aggreko Generator Rentals
01.2018 - 01.2022
  • As a result of unforeseen changes within the company, several roles, including my own were made redundant from our site and across the business
  • Key Achievements:
  • Drawn on within sensitive situations to de-escalate client and staff tension in order to strategise the best possible outcome for staff and organisational compliance
  • Identified solutions to scenarios requiring crisis management and to keep essential services moving
  • Recognised for my capacity to assess stakeholder need quickly and to arrange a sequence of service provision that catalyses agreement between the decision-makers
  • Overhauled numerous policies and procedures that were detached and disassociated from operations on the ‘ground floor’ and provided professional development to bring these important processes to life
  • Maintain a strong working knowledge of multiple verticals to interpret and translate key information across different parties to increase cohesion
  • This increased synergy has been noted by leadership and also external stakeholders
  • Gaining movement and leverage in previously sticky and rigid areas of inhibited progress due to operationalising my commercial astuteness, technical nous and deep capability in business intelligence and capacity-building
  • Key Responsibilities:
  • Managed remote operational teams across Australia at BHP Olympic Dam, SA; Davyhurst, WA; Grannysmith Laverton, WA; Tuckabianna, Cue WA; PEAK, CSA, HERA Mine, and Cobar NSW
  • Built and maintained customer relations by driving continuous improvement initiatives to maximise efficiencies in operational performance to meet and exceed customers’ expectations
  • Managed staff recruitment and acted as return to work coordinator by training, mentoring, and empowering performance driven teams, managing staff rosters for various project sites, performance reporting on individuals, and staff performance appraisals
  • Emphasised on regular acknowledgements and rewards for staff performance achievements
  • Utilised skills as a Certified Orange Belt (Continuous Improvement Leader) to train teams to work within all policy and procedural requirements, promoting WHS and risk assessments whilst striving for safety and compliance excellence
  • Led and managed strategic planning, reporting to management on state operational forecasting, and ensuring budgetary requirements are met in terms of expenditure, labor, transportation and repairs and maintenance of equipment
  • Attended weekly AusPac Project Operations meetings, managing HSE Auditing – project and depot based; P&L forecasting and reporting, reconciliations, invoicing approvals and compiling regular reports relating to weekly work statistics
  • Planned maintenance and service schedules for fleet vehicles and fixed plant and taking the lead in Global Service Centre Standards and following through on set timelines
  • Led supplier management and purchasing and testing of all new tools and equipment

Operations Manager - NSW

Aggreko Generator Rentals
01.2014 - 01.2018
  • Key Responsibilities:
  • Managed and supported operational teams across remote sites in NSW – CSA, HERA Mine (Aurelia), and PEAK
  • Acted as Global Service Centre Standards leader by showing strong, collaborative customer relations, both internal and external were established and maintained, whilst driving initiatives within the teams which contributed to operational excellence by producing very successful outcomes
  • Restructured the depot, recruited and trained staff, mentored and empowered performance driven teams, managed rosters, and as a Certified Orange Belt (Continuous Improvement Leader), ensured that teams focused on continuous improvement through compliance to WHS regulations and legislation

Operations Manager - Central Queensland

Aggreko Generator Rentals
01.2012 - 01.2014
  • Key Responsibilities:
  • Planned work between two depots, recruited a Service team, and built strong and collaborative customer relations, both internal and external
  • Led people and project management by creating and strengthening a strong bond with my teams as a continuous improvement leader, negotiating and consulting with transport companies and contractors, service order management, vehicle maintenance planning, and P&L reporting and forecasting

Operations Manager - WA

Aggreko Generator Rentals
01.2009 - 01.2012
  • Key Responsibilities:
  • Managed Kalgoorlie Depot, and built and maintained customer relations by driving continuous improvement initiatives to maximise efficiencies in operational performance to meet and exceed customers’ expectations
  • Negotiated and consulted with transport companies and contractors, rostered temporary Power Station Operators, managed staff rostering and leave applications, managed all aspects of the project including vehicle maintenance planning, service orders, and P&L reporting and forecasting

Workshop Manager

Aggreko Generator Rentals
01.2008 - 01.2009
  • Key Responsibilities:
  • Developed internal and external customer relations, project managed a daily workload which included consultation with other depots and Managers, together with consultation with transport companies and contractors
  • Led vehicle and fleet management, rostering temporary power station operators, service order management, and staff leave applications and rostering

Education

Certificate IV - Project Management Practice

Australian Institute of Management (AIM)

Certificate IV - Business (Front Line Management)

Locher Human Resources

Skills

  • Project Coordination
  • Physical Asset Management
  • Commercial Strategic Planning
  • Safety, Health, Environmental & Quality management
  • Financial Management & Forecasting
  • Stakeholder Management

Trainingandprofessionaldevelopment

  • Project Operations Forecasting | AusPac Aggreko
  • SE Auditing – Project and Depot Based | AusPac Aggreko
  • Computer Aided Dispatch Systems | SalesForce via AusPac Aggreko
  • Radio Communication Systems and Heavy Vehicle Mechanic | Goldfield
  • Orange Belt Certification (Continuous Improvement Leader) | Aggreko Generator Rentals

Boardscommitteesassociations

President, Strathalbyn Bowls Club, Current

Licensescertificates

  • Motor Vehicle Licence (Class C), Government of South Australia, Current
  • Heavy Vehicle Licence (Class HR), Government of South Australia, Current

Voluntaryworkpersonalinterests

When I’m not working I enjoy spending time with my family, playing Lawn Bowls and serving on various committees within the sport both in South Australia and interstate.

Professionalreferees

  • Veronica Kellett, Team Lead – Equipment Administration, Aggreko Generator Rentals, Phone and Email is available upon request
  • Christopher Vegh, Mining Sector - Sales, Aggreko Generator Rentals, Phone and Email is available upon request

Summary

Throughout my career, I’ve had the privilege of making a meaningful impact on nationwide operations across diverse sectors, including Plant Equipment Maintenance, Automotive, Mining, and Logistics. I thrive at the intersection of operational challenges, fostering staff connections, and cultivating team cohesion through a relatable and collaborative leadership style. My capacity to lead has been proven across metropolitan, regional, and remote environments, managing both hybrid/remote and in-person teams with hundreds of staff members. At the core of my approach is a commitment to adding value through 1) genuine, approachable interactions that resonate with staff and 2) maximizing resource efficiency to ensure seamless operations management., Various leadership positions within critical aspects of business with up to 28 direct reports at one time., Operations positions that were critical to transform infrastructure to leverage efficiencies site-wide., Trusted with the responsibility of training and building capacity of many staff at once., Recognised for my capacity to juggle high-stakes and high-volume workflow while ensuring that effective and long-term organisation and people capability is uplifted., Operations/Project Management, Physical Assets Maintenance and Planning, Commercial Strategic Planning, Safety, Health, Environmental & Quality management, Financial Management & Forecasting, Stakeholder Management, Leadership philosophy underpinned by tenants such as ‘my team doesn’t work for me, but with me’, proof of my efficacy is ‘in the pudding’, ‘when something goes wrong, relationships can be made even stronger’, ‘I take my responsibility more seriously than my rights’, ‘direct feedback is key but always with kindness’., An eye for detail that makes the difference in strategic operations that involve high-level logistics., A warmth and focus in leading people and getting the job done that permeates through the team., Commitment to continuous improvement that involves application of my whole self to ensure progress is made and goals are achieved., Capacity to process vast amounts of ambiguous and multi-faceted data and then assess key attributes that inform the development of process and procedures that are readily usable across work teams.

Profile Snapshot

  • National Service Manager, Energy Power Systems Australia, 01/01/23, current
  • Project Operations Manager, Aggreko Generator Rentals, 01/01/18, 12/31/22
  • Operations Manager - NSW, Aggreko Generator Rentals, 01/01/14, 12/31/18
  • Operations Manager - Central Queensland, Aggreko Generator Rentals, 01/01/12, 12/31/14
  • Operations Manager - WA, Aggreko Generator Rentals, 01/01/09, 12/31/12
  • Workshop Manager, Aggreko Generator Rentals, 01/01/08, 12/31/09

Timeline

National Service Manager

Energy Power Systems Australia
01.2023 - Current

Project Operations Manager

Aggreko Generator Rentals
01.2018 - 01.2022

Operations Manager - NSW

Aggreko Generator Rentals
01.2014 - 01.2018

Operations Manager - Central Queensland

Aggreko Generator Rentals
01.2012 - 01.2014

Operations Manager - WA

Aggreko Generator Rentals
01.2009 - 01.2012

Workshop Manager

Aggreko Generator Rentals
01.2008 - 01.2009

Certificate IV - Project Management Practice

Australian Institute of Management (AIM)

Certificate IV - Business (Front Line Management)

Locher Human Resources
Robert Woolcock