Donna Trotnar
KURRI KURRI,New South Wales
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Dry Cleaner Customer Service Representative
Maitland City Dry Cleaners
09.2002 - Current
- Enhanced customer satisfaction by providing friendly and efficient service at the counter.
- Resolved customer complaints and concerns, thereby improving overall customer experience.
- Assisted in maintaining a clean and organized work environment for optimal efficiency.
- Processed customer transactions accurately, ensuring timely payments and accurate recordkeeping.
- Collaborated with team members to streamline workflow processes, resulting in faster turnaround times for customers.
- Handled high volumes of incoming phone calls professionally, addressing inquiries efficiently while keeping a courteous tone throughout interactions.
- Maintained strict adherence to safety procedures, minimizing accidents and injuries in the workplace.
- Operated cash registers proficiently while maintaining accuracy during end-of-day closing procedures for smooth financial operations.
Dry Cleaner
A Dodd And CO
08.1998 - 09.2002
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Streamlined workflow for increased productivity by implementing effective time management techniques and prioritizing tasks.
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Improved overall efficiency by maintaining accurate records of customer transactions and inventory levels.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Maintained a safe work environment by adhering to industry regulations and utilizing proper chemical handling techniques.
Presser
Rundles & Associates
05.1994 - 03.1998
- Improved garment quality by efficiently operating pressing machines and adhering to industry standards.
- Enhanced customer satisfaction with timely completion of pressing tasks and attention to detail.
- Maintained a clean and organized work environment for optimal efficiency and safety.
- Reduced errors by inspecting garments for defects before and after pressing procedures.
- Increased productivity by effectively prioritizing pressing tasks based on deadlines and garment types.
- Collaborated with team members to streamline workflow processes, enhancing overall operational efficiency.
- Utilized various pressing techniques for different fabrics, resulting in consistently smooth and wrinkle-free garments.
Service Station Attendant
BP Petrol Station
02.1986 - 09.1986
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Enhanced customer satisfaction by providing efficient and friendly service at the fuel pumps.
- Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Conducted regular inventory checks of merchandise, minimizing stock discrepancies and ensuring availability of popular items.
- Resolved customer complaints in a timely manner, leading to higher overall satisfaction rates.
Education
High School Diploma -
Kurri Kurri High School
Kurri Kurri, NSW12.1984
Skills
- Attention to detail
- Laundry sorting
- Interpersonal skills
- Fabric knowledge
- Cleaning procedures
- Problem-solving abilities
- Cash handling
- Telephone etiquette
- Active listening
- Team collaboration
- Order processing
- Product knowledge
- Excellent communication
- Stain identification
- Strong organization
- Sales techniques
- Quality control
- Customer relations
- Customer Service
- Stock Management
- Warehousing Functions
- Store Maintenance
- Policies and Procedures Adherence
- Problem Resolution
- Data Entry
- Order and Refund Processing
Timeline
Dry Cleaner Customer Service Representative
Maitland City Dry Cleaners
09.2002 - Current
Dry Cleaner
A Dodd And CO
08.1998 - 09.2002
Presser
Rundles & Associates
05.1994 - 03.1998
Service Station Attendant
BP Petrol Station
02.1986 - 09.1986
High School Diploma -
Kurri Kurri High School
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