Donna Van Dyk
Lethbridge Park,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
Work History
CSO
Link Wentworth housing
03.2024 - Current
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalised assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Job coach
NOVA EMPLOYMENT
05.2021 - 03.2023
- Supporting participants with additional needs in the work place
- Data entry
- Report writing
- Keeping CONFIDENTIAL documents
- Uploading documents
Community Liaison Officer
Department Of Education
Sydney, NSW
02.2016 - 03.2019
- Connected individuals with available and relevant resources.
- Conducted community workshops to promote different programs and educate public on available services.
- Wrote content for newsletters, social media pages and informational packets.
- Acted as main point of contact between management, clinical staffs and external community.
- Created and implemented community-based programs to improve education or fill specific needs.
- Fielded phone calls and pleasantly greeted office visitors, answering questions and inquiries regarding community resources and services.
- Educated community members regarding resources and Healthy eating program by using locally sourced information and locally sourced food items.
- Evaluated treatment plans against individual goals and healthcare standards.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Managed support services and fostered communication among social workers, Pediatrician, therapists, hospital staff and patients.
School Learning Support Officer
Department Of Education
Sydney, NSW
05.1993 - 03.2019
- Assisted with developing and implementing teaching techniques to deliver quality learning process for all students.
- Promoted awareness regarding learning modalities and student needs to improve outcomes.
- Liaised with faculty, students and parents to deliver cohesive understanding of learning goals and classroom improvements.
- Coordinated use of learning resources and support aids for students with disabilities.
- Supported teachers in classroom operations, including identifying student learning needs.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Created learning and content strategies to meet needs of mentally and physically disabled students.
- Redirected students using Positive Behavior Support (PBS).
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
- Led activities that developed students' physical, emotional and social growth.
- Managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Organised instruction material, including constructing bulletin boards and setting up work areas.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Education
Mt Druitt High
Skills
- Data entry
- Report writing
- Keeping CONFIDENTIAL documents
- Uploading documents
- Connected individuals with available and relevant resources
- Conducted community workshops
- Wrote content for newsletters, social media pages and informational packets
- Acted as main point of contact between management, clinical staffs and external community
- Created and implemented community-based programs
- Fielded phone calls and pleasantly greeted office visitors
- Educated community members regarding resources and Healthy eating program
- Evaluated treatment plans against individual goals and healthcare standards
- Managed support services and fostered communication among social workers, Pediatrician, therapists, hospital staff and patients
- Assisted with developing and implementing teaching techniques
- Promoted awareness regarding learning modalities and student needs
- Liaised with faculty, students and parents
- Coordinated use of learning resources and support aids for students with disabilities
- Supported teachers in classroom operations
- Coordinated special education students and teacher assistant schedules
- Cultivated connections and strong student rapport
- Created learning and content strategies
- Redirected students using Positive Behavior Support (PBS)
- Communicated nonverbally with children
- Led activities that developed students' physical, emotional and social growth
- Managed IEPs to define student learning objectives and educational strategies
- Organised instruction material
- Resolved problems
- Improved operations
- Provided exceptional service
- Maintained clean, valid driver's license
- Access to reliable transportation
- Effective customer communication
- Written and verbal communication
Hobbies and Interests
- Cooking
- Sports- soccer-baseball-bowling
- Painting
- Motor racing
- Reading
Timeline
CSO
Link Wentworth housing
03.2024 - Current
Job coach
NOVA EMPLOYMENT
05.2021 - 03.2023
Community Liaison Officer
Department Of Education
02.2016 - 03.2019
School Learning Support Officer
Department Of Education
05.1993 - 03.2019
Mt Druitt High
Similar Profiles
Ambra TomlinsAmbra Tomlins
People and Culture Assistant at Link WentworthPeople and Culture Assistant at Link Wentworth
Zac JamiesonZac Jamieson
Communications & Digital Marketing Officer (Secondment) at Link WentworthCommunications & Digital Marketing Officer (Secondment) at Link Wentworth
Kerry DuckworthKerry Duckworth
Nurse Manager - 38 Bed Telemetry Unit at Wentworth Douglass HospitalNurse Manager - 38 Bed Telemetry Unit at Wentworth Douglass Hospital