Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Donna Walker

Diamond Beach, NSW, 2430,NSW

Summary

Proven to enhance customer satisfaction and streamline operations, my tenure at Medilife showcased my adeptness in inventory management and empathetic customer service. Strong communication skills and meticulous attention to detail, I successfully negotiated cost-saving contracts and fostered positive customer engagements, contributing significantly to operational efficiency and building customer loyalty.

Overview

11
11
years of professional experience

Work History

Retail Assistant

Foodworks
11.2023 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.

Sales and Administration

Medilife
10.2021 - Current
  • Engaged customers through interviews to define product vision, features
  • Helped coordinate testing to verify quality and usability of new product features..
  • Negotiated with vendors to obtain most cost-effective pricing for product distribution.
  • Assessed projects against budgets and timelines, keeping team and assignments on task.
  • Liaise with client
  • Data entry
  • Stock control
  • Administration duties, invoice Stock takes and product control
  • Reduced operating expenses through effective vendor negotiations and contract management.
  • Invoiced clients for product sales
  • Evaluated and negotiated contracts to procure favorable financial terms.

Merchandiser

Walker Merchandising
02.2024 - 04.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Assistant Manager

Diamond Beach Take Away
10.2019 - 02.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.

Care Assistant - Cert 3

Kullaroo Baptise Care
08.2013 - 11.2016
  • Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
  • Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
  • Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
  • Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
  • Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Conducted regular safety checks on equipment used in patient care to ensure proper functionality and mitigate risks.
  • Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
  • Collaborated with interdisciplinary teams of healthcare professionals to develop comprehensive care strategies tailored to individual patient needs.
  • Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Administered medications under supervision of licensed healthcare providers, following established protocols for dosage accuracy and timing.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

No Degree - HLTAID011 Provide First Aid

H&A Training
Taree, NSW
07.2023

No Degree - NSW Responsible Service of Alcohol Certificate

Express Online Training
Online
10.2023

No Degree - Provide Support To People Living With Dementia

Wollongong College Australia
03.2010

No Degree - HLTFS11A Food Safety Program in Aged Care

CFTNSW
03.2007

No Degree - Cert 3 in Community Services-Aged Care

Port Macquarie College of Adult Education
10.2001

High School Diploma -

Trundle Central School
Trundle, NSW
12.1979

Skills

  • Customer Assistance
  • Multitasking Competence
  • Patience and Empathy
  • Time Management Capabilities
  • Cash Register Operation
  • Complex Problem-Solving
  • Cash Handling Accuracy
  • Order Processing
  • Payment Processing
  • Conflict resolution techniques
  • Product Knowledge Expertise
  • Product Merchandising
  • Customer Service
  • Honest and Dependable
  • Attention to Detail
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Positive Customer Engagement
  • Organization
  • Cash Handling
  • Excellent Written and Verbal Communication
  • Inventory and Stocking
  • Retail Merchandising
  • Product and Service Sales
  • Decision-Making
  • Product Knowledge
  • Inventory Management
  • Building Customer Loyalty
  • Item Ticketing and Pricing
  • Merchandising and Display
  • Documentation And Reporting
  • Sales Records Management
  • Order Management
  • Complaint Handling
  • Engaging with Diverse Customers
  • Creative Thinking
  • Relationship Building

Additional Information

  • Working with children’s check – Number WWCC0003224E – expiry date 09/09/2028
  • Police check on 26/07/2023
  • References
  • Rodney Hucker(Managing director/Owner of Medilife) Email- rodhucker@medilife.com.au Phone-0401533334
  • Amanda Bennett (Medilife Accountant) Phone 0408642041



Timeline

Merchandiser

Walker Merchandising
02.2024 - 04.2024

Retail Assistant

Foodworks
11.2023 - Current

Sales and Administration

Medilife
10.2021 - Current

Assistant Manager

Diamond Beach Take Away
10.2019 - 02.2022

Care Assistant - Cert 3

Kullaroo Baptise Care
08.2013 - 11.2016

No Degree - HLTAID011 Provide First Aid

H&A Training

No Degree - NSW Responsible Service of Alcohol Certificate

Express Online Training

No Degree - Provide Support To People Living With Dementia

Wollongong College Australia

No Degree - HLTFS11A Food Safety Program in Aged Care

CFTNSW

No Degree - Cert 3 in Community Services-Aged Care

Port Macquarie College of Adult Education

High School Diploma -

Trundle Central School

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Donna Walker