Donna Wheeler

Senior Stylist

Desire Hair Salon

10.2006 - Current

Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
Counted and documented opening and closing cash amounts daily.
Designed stylist sales initiatives to enhance sales performance, recognize team member achievements and increase revenues.
Processed payments, entering sales in register for prompt customer service.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Answered over Number phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Supported fellow stylists during peak times by assisting them with shampooing or blow-drying tasks when needed.
Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
Boosted salon revenue by upselling hair care products and services based on individual client needs.
Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
Mentored junior stylists, sharing expertise in advanced cutting, coloring, and styling methods.
Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
Answered phone calls and emails to schedule client appointments.
Offered professional cuts, color services and extensions to salon customers.
Demonstrated thorough knowledge of all salon products and services.
Provided pre- and post-service consultations to accurately assess clients' needs.
Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
Worked effectively in fast-paced environments.
Passionate about learning and committed to continual improvement.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.