Donna Wilkes
Whittlesea,VIC
Summary
Driven and dedicated professional committed to achieving success in every endeavor. Strong work ethic and positive attitude. Strive to give my all and deliver exceptional results. Passionate about setting and reaching goals. Determined to make a meaningful impact in both personal and professional life.
Overview
36
36
years of professional experience
Work History
Coin Processor
Linfox Armaguard
01.2008 - 01.2014
- Running of coin wrapper machines changing denominations
- General maintenance and up keep
- Paper work for kpi,s
- End of day total of how much money was ran
Change Masters
01.2008 - 01.2014
- Receiving end of day orders and money and giving money to teller
- Sending out change masters for Coles, Bunning, Myer, Costco, Bilo
- Running money for change masters orders
Yummy Tum Pizza/ Fish and Chips
01.1991 - 01.1992
- Delivery of pizza’s
- Taking and making of customer orders
- Liaising with customers
- Stock rotation and ordering of new stock
- Money taking and handling
Supervisors Assistant
Glow Zone Products
01.1990 - 01.1992
- Packaging of product/ process work
- Liaising with supervisor and management
- General office duties
- Set up of stalls and backgrounds for Royal Melbourne Show
Grocery Stocker
Coles Supermarket
04.2018 - Current
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Pre-assembled containers to be easily selected by packing associates.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Participated in seasonal resets, rearranging store layouts according to planograms for improved customer navigation experiences.
- Increased efficiency of backroom operations by organizing incoming shipments for easy access and distribution.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Reduced out-of-stock instances through diligent monitoring of inventory levels and timely restocking efforts.
- Checked for outdated and overripe grocery items and removed from inventory.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
- Picked and packed order items.
- Interacted with guests in friendly and knowledgeable way.
- Safely and securely loaded items to prevent damage during transport.
- Greeted store customers and discussed needs.
Grocery Stocker
Coles Supermarket
04.2018 - Current
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Greeted customers and directed to requested products.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked for outdated and overripe grocery items and removed from inventory.
- Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Assisted in training new employees on proper stocking techniques, enhancing overall team performance.
- Sustained a visually appealing store environment by adhering to company guidelines for merchandise presentation and signage placement.
- Maintained effective team member communication.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Interacted with guests in friendly and knowledgeable way.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Managed timely and effective replacement of damaged or missing products.
- Picked and packed order items.
Book Keeping/ Customer service
Good Year Auto Center
01.2003 - 01.2007
- Maintaining paper work/ ledgers and invoices
- Liaising with customers
- Handling telephone enquiries and setting of customer appointments
- Dispatch of outgoing and incoming Parts and products
Machine Operator/ Process Work
Kodak Australasia
01.1994 - 01.2003
- Set up of machine’s for different volume specs
- Health and Safety Representative
- Regular Maintenance of OH&S issues and liaising with management regarding safer work practices and standards
- Job Hazard Analysis
- Warehousing/ forklift driving and palletizing
- Part of recycling committee for reduced waste management
Plastic Mould Machinist
FE & J Randell
01.1992 - 01.1994
- Operation of mould machine
- Packaging of products
- Gluing and trimming of shoes
Clicker
Foot Rest
01.1989 - 01.1990
- Cutting of leather and materials to make shoes
- Ordering and picking of first class leather
- Operation of gluing machines
- Work area clean and removal of excess glues
Education
Year 10 Pass -
Craigmore High School
Sth Aust01.1987
Skills
- Attention to detail
- Teamwork and collaboration
- Customer service
- Data entry experience
- Multitasking and organizing
- Sorting and packaging
- Quality control
- Shipment staging
- Process auditing
- Continuous improvement
Hobbies and Interests
- Looking out for my 2 Children Ryan and Chad
- Motor sports
- Recreational activities such as skiing and camping
- Gardening
- Computers
- Software
Accreditationsandlicenses
- Forklift License
- Occupational Health and Safety Certificate/Union Accreditation
- ISO 9001 Certificate
Timeline
Grocery Stocker
Coles Supermarket
04.2018 - Current
Grocery Stocker
Coles Supermarket
04.2018 - Current
Coin Processor
Linfox Armaguard
01.2008 - 01.2014
Change Masters
01.2008 - 01.2014
Book Keeping/ Customer service
Good Year Auto Center
01.2003 - 01.2007
Machine Operator/ Process Work
Kodak Australasia
01.1994 - 01.2003
Plastic Mould Machinist
FE & J Randell
01.1992 - 01.1994
Yummy Tum Pizza/ Fish and Chips
01.1991 - 01.1992
Supervisors Assistant
Glow Zone Products
01.1990 - 01.1992
Clicker
Foot Rest
01.1989 - 01.1990
Year 10 Pass -
Craigmore High School
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