Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Timeline
Generic
Donna  Williams

Donna Williams

Beauty Therapist/Clinic Owner
Gold Coast,Coomera

Summary

In the role of an accomplished Beauty Therapist/Owner at Absolute Bliss Beauty Therapy, expertise was demonstrated in the management and expansion of a thriving business. The central focus was on ensuring customer satisfaction and cultivating enduring client relationships. My career is distinguished by a combination of exceptional communication skills, empathy, and a dedication to a client-centric approach.

In addition, i have a significant background in education from serving as a Senior Tutor at Elite International School of Beauty & Spa Therapies. Within this position, strategies were formulated to enhance learner performance, and engaging lesson plans were developed, complemented by efficient school operations management.

Meanwhile, while working as a Beauty Therapist/Electrologist at Beauty & Beyond, the core ethos revolved around creating a comforting environment for clients and nurturing trust through personalised interactions and providing outstanding beauty therapy services.

The experiences acquired have finely tuned the ability to comprehend and fulfill the distinct needs and desires of individuals.

Overview

31
31
years of professional experience

Work History

Beauty Therapist/Owner

Absolute Bliss Beauty Therapy
04.2013 - 11.2023
  • Achieved a 143% growth in a highly successful beauty therapy business by focusing on customer satisfaction, ongoing education and training, and cultivating enduring client relationships.
  • Demonstrated strong communication skills, genuine care, empathy, and interest, in clients and their needs.
  • Led a team to provide professional, personalised services, emphasising a client-centric approach.

Senior Tutor

Elite International School of Beauty & Spa Therapies
01.2008 - 10.2013
  • Collaborated with educators and administrators to develop strategies for improving learner performance.
  • Designed engaging lesson plans and activities that fostered active learning.
  • Managed the school's term schedules and class timetables, optimising operational efficiency.
  • Maintained records of learner assessment results, progress, feedback, and school performance.
  • Mentored learners on career options, igniting their passion for helping clients.
  • Led tutoring workshops for groups of students with related tutoring needs.

Beauty Therapist/Electrologist

Beauty & Beyond
01.2010 - 04.2013
  • Worked as part of a professional client focussed team providing advanced skin and beauty therapy treatments.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Specialised in permanent hair removal solutions, fostering trust and strong client relationships.
  • Expanded a dedicated and loyal client base, maintaining a consistent 100% booking rate.

Hospitality/Owner

Wellington Hospitality Group
Wellington, Wellington
03.2006 - 10.2018

Beauty Therapist/Clinic Owner

New Leaf Skincare
Wellington, Wellington
1993 - 2003

Education

Diploma - Beauty Therapy & Electrolysis

NZ School of Beauty Therapy & Electrolysis
Palmerston North, NZ
11.1989

Skills

  • Hard worker and highly motivated
  • Excellent customer service skills
  • Genuine, caring nature
  • Committed to exceeding expectations
  • Excellent verbal and written communication skills
  • Takes pride in personal presentation
  • Excellent time management
  • Calm under pressure

Volunteer Work

2021- 2023:  Poneke Ngeru Rescue (Cat Rescue) - Fostering, fundraising and transportation support.


2012 - 2023: Wellington City Council Library Housebound Service - Delivery of library resources, and providing company for a housebound woman.

References

Mary-Kate Coles

Phone: 0064 21970083

Email: marykate.coles@outlook.com


Lucia Hollis

Phone: 0064 211020304

Email: hollislucia@gmail.com

Timeline

Beauty Therapist/Owner

Absolute Bliss Beauty Therapy
04.2013 - 11.2023

Beauty Therapist/Electrologist

Beauty & Beyond
01.2010 - 04.2013

Senior Tutor

Elite International School of Beauty & Spa Therapies
01.2008 - 10.2013

Hospitality/Owner

Wellington Hospitality Group
03.2006 - 10.2018

Beauty Therapist/Clinic Owner

New Leaf Skincare
1993 - 2003

Diploma - Beauty Therapy & Electrolysis

NZ School of Beauty Therapy & Electrolysis
Donna WilliamsBeauty Therapist/Clinic Owner