Donna Wilson
Marlee,NSW
Summary
Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities.
Data-driven Quality Supervisor with strong background Quality Control packaging production environments. Devoted to catching and preventing errors to keep costs low and quality high.
Tracks team testing, inspection and documentation activities to create detailed and informative reports.
Overview
24
24
years of professional experience
Work History
Quality Control Supervisor
Jamestrong Aerosols
09.2016 - Current
- Provided detailed reports on quality metrics, enabling management to make informed decisions regarding process improvements.
- Mentored new hires in company policies and procedures, ensuring rapid integration into our quality control team.
- Managed staff hiring, training and supervision.
- Planned, organized and monitored resources to deliver efficient use of labour, equipment and materials.
- Identified areas of improvement, implementing necessary changes to enhance overall product quality.
- Streamlined production efficiency by optimizing quality control procedures for maximum output.
- Cultivated professional working relationships with peers and supervisors.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Supervised ongoing daily production phases.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Ensured adherence to safety guidelines throughout all aspects of the production process, resulting in an improved workplace environment for employees.
- Managed a diverse team of quality control technicians, fostering collaboration and open communication.
- Implemented policies and standard operating procedures for continuous improvement.
- Improved supplier relationships through consistent communication and feedback on product specifications.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Implemented corrective actions in response to identified deficiencies, preventing recurring issues and maintaining high-quality standards.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Advocated for culture of continuous improvement within organization by sharing best practices and promoting open dialogue among team members about potential enhancements to current workflows.
- Reduced customer complaints with thorough testing and prompt resolution of identified issues.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Quality Control Technician
Jamestrong Packaging
02.2001 - 09.2008
- Production and Quality Control, Warehouse Management, Forklift Operator, Adhering to OH&S Policies Procedures, Working as Part Of a Team and Independently
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Monitored production output to verify quality standards ahead of dispatch.
- Performed tests and inspections to conform to established standards.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
Supply Chain /Reception
Impress Aerosols
08.2007 - 02.2008
- Accounts/Receivable, Prompt Payments /Petty Cash, Data Collection / Data Entry, Costing, Pre-Press Planning, Answering Phones, Meet Greet Visitors, Maintain Stationary Supplies
Quality Control Technician
Amcor Aerosols
09.2001 - 03.2007
- Process Control, Operate Necker, Ensuring Quality Control of Product met to expectation customer base, Comply to 5S Standard of Work Area, Adhering to OH&S Policy and Procedures, Forklift Operator, Warehouse Management, Basic Computer Operation of RF MFG-Pro, Work Effectively as Part Of a Team and Independently, First Aid Officer, Maintain KPIs
Beauty Therapist Senior
Jabeaus Hair and Beauty
09.1999 - 01.2001
- Hairdressing and Beauty Therapy, Management of Salon Staff, Stock Control, Training Apprentices, Business Management, Book keeping/Wages/Banking
- Conducted all aspects of Beauty Therapy and Hairdressing.
- Styled hair, makeup and nails for customers for special events and occasions.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Performed variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
Education
Cert IV Leadership And Management - Leadership Management
TAFE NSW
Newcastle09.2019
Cert IV Leadership And Management - Leadership Management
TAFE
Newcastle09.2019
Skills
- 14 Years Production and Quality Online Experience
- Comprehensive Understanding of Quality Control and Process Control
- Excellent Understanding of OHS Policy and Procedures
- Understanding and Compliance Of Work Place Hygiene
- Highly Developed Organisational Skills
- Knowledge Of Manufacturing
- Training Of New Staff In Work Procedures SOPs Food Safety
- Staff Supervision
- Conflict Resolution
- Business Administration
- Continuous improvements
- Maintenance team collaboration
- Process improvement strategies
References
- Bruce Wilkinson, Paton Hooke Lawyers, 65510355
- Felicity Fraser, Paton Hooke Lawyers, 65510355
Hobbies and Interests
- Travelling
- Horse riding
- Kayaking
Timeline
Quality Control Supervisor
Jamestrong Aerosols
09.2016 - Current
Supply Chain /Reception
Impress Aerosols
08.2007 - 02.2008
Quality Control Technician
Amcor Aerosols
09.2001 - 03.2007
Quality Control Technician
Jamestrong Packaging
02.2001 - 09.2008
Beauty Therapist Senior
Jabeaus Hair and Beauty
09.1999 - 01.2001
Cert IV Leadership And Management - Leadership Management
TAFE NSW
Cert IV Leadership And Management - Leadership Management
TAFE
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