Donna Wood
Clyde North,VIC
Summary
Dynamic Work Force Coordinator, with expertise in employee scheduling and performance monitoring. Proven ability to enhance client communication and service coordination, ensuring optimal service delivery. Recognized for maintaining accurate attendance records and fostering a productive work environment, contributing to improved operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Work Force Coordinator
Benetas
Warragul, Vic
04.2023 - Current
- Maintained accurate records of employee attendance, vacation days, sick leaves and overtime hours.
- Managed incoming and outgoing calls from clients and workers.
- Organized CHSP services for clients, and set up service plans.
- Scheduled shifts for employees based on workloads and customer demand.
- Sent service requests to external agencies for CHSP and HCP services, and managed the communications via email and phone calls.
- Assisted clients in understanding and gaining access to services.
- Reviewed timesheets submitted by employees for accuracy and completeness before forwarding them to payroll department.
- Responded promptly to inquiries from current or prospective employees.
- Monitored employee productivity and performance, identified areas for improvement and took corrective action as needed.
- Assisted in employee recruitment, hiring and interview processes.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
Data Entry
Mcarthur recruitment - Temporary assignment with Benetas
Melbourne , Victoria
05.2022 - 04.2023
- Performed data entry duties accurately and efficiently
- Managing incoming and outgoing client calls.
- Organized CHSP services for clients, and set up service plans.
Casual Qualified Educator
Mcarthur recruitment - temporary assignments
Melbourne , Vic
06.2015 - 05.2022
- Conveyed and utilized strong communication and interpersonal skills to establish positive rapport with children, parents, and fellow educators.
- Encouraged critical thinking skills among the children through problem-solving activities.
- Created a safe, comfortable learning environment for the children by establishing positive relationships with them.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Attended professional development workshops to stay current on best practices in early childhood education.
- Sanitized toys and tables to maintain clean, safe environment.
- Helped develop motor skills through active playtime activities like running, jumping.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Encouraged positive interactions between children by providing supervision at all times.
- Observed and monitored children's play activities.
Client Services Support
Mcarthur recruitment - Temporary assignment with the Red Cross
Melbourne , Vic
09.2021 - 10.2021
- Monitor and process applications from potential clients received via phone or the online portal.
- Establish files in the Red Cross internal database for potential clients, ensuring they have given consent to do so.
- Conduct a scripted financial hardship evaluation based on information provided by potential clients.
- Request payments to be made to the client via approval to the line manager.
- Provide triage response where required, including referrals for COVID-19 support initiatives, health, mental health supports, casework services, legal advice, employment support, housing and homelessness, social connections, and screening for risk indicators, including family violence, labor exploitation, and mental health concerns when brought to attention or support is requested through the Portal.
- Escalate and flag any issues to a line manager where a client has a significant need. Assist with the provision of general information to clients, such as Red Cross contact details.
- Accountable for accurate and up-to-date data, including all relevant databases.
Education
Some College (No Degree) - Early Childhood Care And Education
Chisolm Institue
FrankstonSkills
- Employee scheduling
- Data entry
- Attendance tracking
- Client communication
- Service coordination
- Performance monitoring
Affiliations
- Member of Narrewarren bowling club
Certification
- working with Children's check
References
References available upon request.
Timeline
Work Force Coordinator
Benetas
04.2023 - Current
Data Entry
Mcarthur recruitment - Temporary assignment with Benetas
05.2022 - 04.2023
Client Services Support
Mcarthur recruitment - Temporary assignment with the Red Cross
09.2021 - 10.2021
Casual Qualified Educator
Mcarthur recruitment - temporary assignments
06.2015 - 05.2022
Some College (No Degree) - Early Childhood Care And Education
Chisolm Institue
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