Donna Wyatt
Pakenham
Summary
I bring a zest for positivity, professionalism, and teamwork to the table, all wrapped up in a respectful demeanor. I'm the kind of person who dives headfirst into new challenges, always ready to adapt and take the initiative. Having recently made the move from New Zealand to experience a new change in culture with along family, I'm excited to embrace all that Melbourne has to offer. With seven years of experience in both hospitality and administration under my belt, I've become quite confident in the abilities I've acquired. I'm happily married to Faren Wyatt, and together, we're raising two amazing boys, Carter and Brooklyn. When I'm not busy working hard, I tend to enjoy new experiences and sports, often hosting get-togethers with friends, and indulging in all the delicious eats Melbourne has to offer.
Overview
14
14
years of professional experience
Work History
Office Manager
Bells Produce Limited
11.2020 - 04.2024
- Confidentiality & Compliance: Ensured discreet handling of sensitive information, safeguarding company documents and personnel records.
- Exceptional Customer Service: Addressed client inquiries promptly via phone and email, delivering outstanding service.
- Workplace Safety & Compliance: Enforced emergency protocols and conducted equipment inspections to ensure regulatory compliance and workplace safety.
- Efficiency & Project Management: Implemented software tools for streamlined project management, enhancing team efficiency.
- Payroll & Accounts: Handled complex payroll tasks accurately, managed invoices and optimized cash flow through regular reconciliation of accounts.
- Reporting for Upper Management: Prepared detailed financial reports and assisted in budget allocation decisions.
OFFICE MANAGER
Villa Education Trust
01.2017 - 09.2020
- Enhanced safety protocols for student and staff well-being.
- Maintained strict confidentiality of student and staff records.
- Efficiently managed office operations and administrative tasks.
- Provided exceptional customer service to all stakeholders.
- Established and managed filing systems for record access.
- Supervised inventory management for school resources.
- Acted as liaison between school management and staff.
FOH WAITRESS
Altura Cafe
01.2014 - 01.2015
- Maintained excellent service standards under pressure for positive guest experiences.
- Demonstrated strong multitasking skills by efficiently managing multiple tables and orders.
- Ensured a clean and welcoming dining environment for enhanced customer satisfaction.
- Processed customer transactions using cash registers and credit card machines.
- Kept server areas clean and well-stocked for efficient service.
- Collaborated with team members to deliver efficient service, especially during peak hours.
- Adhered to health and safety regulations for safe dining environment.
- Promoted excellent service, boosting referrals and walk-in business.
TEACHER AIDE
ALC- Alternative Education
01.2013 - 12.2013
- Established clear expectations and managed classroom behaviour for a conducive learning environment.
- Enhanced student engagement with interactive teaching methods, fostering active participation.
- Supported student development through structured activities and positive reinforcement.
- Developed strong relationships with students, parents, and colleagues, fostering support.
- Collaborated with stakeholders to help students achieve learning objectives.
- Promoted social skills development through structured activities, nurturing holistic growth.
CATERER, WAITRESS
Blessed to be a Blessing
01.2010 - 01.2011
- Coordinated with event coordinators and venue management for seamless catering arrangements.
- Personalized catering services to exceed client expectations, accommodating specific preferences and dietary needs.
- Provided exceptional customer service throughout event planning, fostering repeat business.
- Arranged food and beverages on buffet tables and drink stations to match event formality and specifications.
- Optimized event preparation for efficient delivery of top-tier catering services.
- Maintained clean and organized kitchen stations to optimize team productivity.
Education
NCEA Level 3 -
Kaitaia Abundant Life School
Kaitaia NZ12.2012
University Entrance
01.
2012 -
Kiwi Host Certificate- Retail Sales And Service
Some College (No Degree) -
NZ Certificate in Business (Small Business)Level 4
Auckland NZHorticulture Risk Management
NZ Certificate of Horticulture Risk Management
NZ10.2023
2013 -
Equippers Bible College
Skills
- Meticulous attention to detail
- Effective verbal & written communication
- Strong relationship cultivation
- Precise recordkeeping
- Leadership development
- Positive employee relations
- Confident public speaking
- Strategic planning
- Workflow coordination
References
- Sari Masters, Bells Produce Limited, Labour Manager, +64 27 644 7943, sari@bellsproduce.co.nz
- June McCabe, Te Waka Pupiri Putea, Chair Person, +64 27 499 6938, june@terarawa.co.nz
- Naomi Austen-Reid, UltraIT, Admin, +64 21 051 3772, naomi@ultrait.nz
Timeline
Office Manager
Bells Produce Limited
11.2020 - 04.2024
OFFICE MANAGER
Villa Education Trust
01.2017 - 09.2020
FOH WAITRESS
Altura Cafe
01.2014 - 01.2015
TEACHER AIDE
ALC- Alternative Education
01.2013 - 12.2013
CATERER, WAITRESS
Blessed to be a Blessing
01.2010 - 01.2011
NCEA Level 3 -
Kaitaia Abundant Life School
University Entrance
2012 -
Kiwi Host Certificate- Retail Sales And Service
Some College (No Degree) -
NZ Certificate in Business (Small Business)Level 4
Horticulture Risk Management
NZ Certificate of Horticulture Risk Management
2013 -
Equippers Bible College
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